Current Vacancies

We are a large, dynamic and forward thinking GP practice over two sites with 28,000 patients looking for a Care Navigator to join our team (20-25 hours per week).

Providing great patient care remains at the heart of everything we do at Hart Health Partnership. We believe in strong clinical and management leadership with a clear emphasis on teamwork and adaptability to ensure a happy working environment and good work-life balance.

We offer the following to the successful applicant:

• Innovative team structure including 8 Partners, 14 Salaried GPs, Paramedic Practitioners, Nurse Practitioners, MSK Practitioners, Clinical Pharmacist and Pharmacy technician, a strong nursing team of 11 clinical staff and 2 managers
• NHS Pension scheme and 5 weeks annual leave (and a further day of leave for your birthday each year)
• Range of staff wellbeing initiatives including lunchtime walks and daily coffee van visit

Job Overview
We are seeking a dedicated and compassionate Care Navigator to join our team. The Care Navigator will play a crucial role in assisting patients and their families in navigating the healthcare system, ensuring they receive the appropriate resources and support. This position requires a strong understanding of office operations, excellent communication skills, and a commitment to providing exceptional care.

Duties

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
• Process Healthier Together e-requests as they come in
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on Emis
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients’ healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Action incoming emails and correspondence as necessary
• As required support Prescription clerks in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

We are looking for a candidate to work the following shift pattern:

Tuesday – 07:45 – 13:00

Wednesday – 13:00 – 18:30

Thursday – 13:00 – 18:30

Friday – 13:00 – 18:30

Experience

• Previous experience in an office environment is desirable but not essential, preferably within a healthcare setting.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent verbal and written communication skills, with a focus on patient-centred care.
• A compassionate approach to patient care, demonstrating empathy and understanding in all interactions.