Communicating with your Patients

To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a comms resource not featured on our website? Contact us below.

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Where’s My GP?

A brief video guide to where your GP has gone by Dr Emma Nash

NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients

With thank to our colleagues on the IOW for producing and sharing these editable assets

News article explaining the roles patients may see in their GP surgery


The NHS is in crisis – Help patients access the “Right Care, First Time” This video explains why you don’t always need to see the GP.

Awareness of General Practice Pressures

See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of general practice to patients

*Wessex LMC version with thanks from e-GP Learning who created the concept. **e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo.

Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care.

The BMA toolkit will help you:

  • Identify key factors to consider when facing common dilemmas
  • Learn good practice & ethical standards Understand
  • legal principles relating to the relationship

Secondary Care Referrals

The My Planned Care website supports people waiting for a Secondary Care appointment.

Self Care Forum Fact Sheets

The Self Care Forum fact sheets aim to help clinicians and service-users discuss issues around self care within the practice/pharmacy setting and especially how to handle the symptoms in the future. They provide patients with information on:

  • Useful facts
  • What people can expect to happen (the natural history)
  • What people can do to help themselves – now and in the future
  • When to seek medical help (the ‘red flags’)
  • Where to find out more

The fact sheets are free to download from the Self Care Forum website and may be printed and distributed without further permission.  If however, the content is altered permission would need to be sought (email

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Pharmacy First

Community Pharmacy England has released a series of resources to help promote the new Pharmacy First service to patients and members of the public. A variety of resources are available to download, including posters, social media content, flyers and a local press release. The messaging and graphics have been developed with the input of pharmacists and pharmacy owners, to highlight the benefits of the service to patients, the public, and the NHS.

The ‘Think pharmacy first’ campaign will increase public awareness that pharmacists can provide some prescription medicines if needed, without seeing a GP.

Campaign materials feature earache, insect bites and urinary tract infections (UTIs) for women aged 16-64.

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Wessex Healthier Together

The Wessex Healthier Together website provides advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that a child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.

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Further Resources

Public Health England have a library of resources available in different languages for Primary Care to utilise.

Creating a highly usable and accessible GP website for patients

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