Current Vacancies

Job summary

Cheviot Road & Shirley Avenue Surgery is a GP training practice seeking an experienced and motivated Practice Manager to provide strong operational and business leadership and to ensure the smooth, efficient running of the practice.

We are a well-established, two-site GP practice in Southampton with a registered population of approximately 16,000 patients. The postholder will play a key role in maintaining a safe, responsive and trusted clinical service for patients, while ensuring the practice remains financially sustainable and a rewarding place to work for our staff team.

The Practice Manager reports directly to the GP Partners and is responsible for delivery against key performance indicators including QOF (where the practice is consistently high achieving), contractual and regulatory compliance including with the CQC and our Commissioning Board (HIOWICB). The role involves supporting and managing a busy multidisciplinary team across two sites.

This is a full-time role, preferably 40 hours per week worked Monday to Friday.

About us

Cheviot Road & Shirley Avenue Surgery operates across two sites and is committed to delivering patient-centred, accessible care. We hold an overall Good rating with the CQC and consistently achieve high QOF performance. We have a supportive clinical and administrative team and are actively engaged in service improvement and modernisation to meet the evolving needs of our population. We benefit from a well organised PCN team including Mental Health Nurses, Clinical Pharmacist, First Contact Physiotherapists and an acute home visiting service.

Main duties

The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing HR functions such as recruitment, appraisals, performance management and staff wellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.

The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.

The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.

The successful post holder will oversee access models, appointment utilisation and lead on complaints management and patient engagement.

Person specification

Essential

You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.

Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.

You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.

Desirable

A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.