How To… Manage Complaints & Practitioner Performance Concerns

How To… Manage Complaints & Practitioner Performance Concerns

About this Video

Our ‘How to…’ modules are short sessions, aimed at decision makers and leaders, partners and all GPs. These are practical sessions which will get to the bottom of exactly what you need to know with the help of our Wessex LMCs team plus some experts in their field of law, finance or leadership.

This session looks at how to manage complaints & practitioner performance concerns.


  • Contractual requirements around complaints & the NHSEI complaints process. Role of the complaints lead in the practice.
  • MDDUS… top tips on dealing with patient complaints.
  • Practitioner performance… When and how to raise concerns. Role of the NHSEI Practitioner Performance team. PAGS. PDLPs

Expert Speakers:

  • Alan Frame, Risk Adviser, MDDUS
  • Iona Neeve, Head of Professional Performance, NHS England

Don’t forget to log your learning points & reflections as part of your CPD. CQC are particularly keen to see any evidence of your learning and how you apply it.

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Prices exclude VAT.
Category Price
Non-members £33.33
BSW ICB £0.00
Dorset ICB £0.00
Frimley Health & Care ICB £0.00
Hampshire and Isle of Wight ICB £0.00
BaNES ICB Locality £0.00
Channel Islands ICB £0.00
Locum Member £0.00