E Consultations: How to utilise these to the practice’s advantage

E Consultations: How to utilise these to the practice’s advantage

About this Video

Aimed at GPs and Practices Mangers, this interactive webinar will look at how to utilise e consultations to your practices advantage.

Dr Chris Castle joins us. Chris’s practice now pre-consults everything through their own online access forms, this enables them to information gather to assist in triaging and stratifying patients to the right member of the team. They work in Pods which enables better continuity of care. Chris is a GP Partner at Westlands Medical Centre, Vice-Chair of the Hants & IOW LMC and Joint PCN Clinical Director.

Chris will cover:

  • What is the concept of pre-consult?
  • What is the concept of “Pod working”?
  • How does it fit with e consultations?
  • How can you make e consultations work for you to improve patient feedback and workload sustainability?

We will also be joined by Jennie Dock. Jennie is Practice Manager at Hedge End Medical Centre near Southampton. Jennie’s practice has used eConsult since 2015 and gone through many iterations of how it is embedded in their appointment system and working practices. Jennie will demonstrate how the practice is currently using eConsult to ensure safe triage of over 150 eConsults a day, and is now using the eConsult Smart Inbox. The model concentrates on getting the best person to carry out each stage of the process and how the most important person in the workflow is an administrator.

Don’t forget to log your learning points & reflections as part of your CPD. CQC are particularly keen to see any evidence of your learning and how you apply it.

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Prices exclude VAT.
Category Price
Non-members £41.67
BSW ICB £20.83
Dorset ICB £20.83
Frimley Health & Care ICB £20.83
Hampshire and Isle of Wight ICB £20.83
BaNES ICB Locality £20.83
Channel Islands ICB £20.83
Locum Member £20.83