About this Video
This is part of our ‘Bite Size’ series on HR issues and is suitable for all PMs and other managers in the Practice. Liz Willett from Kraft HR Consulting Ltd will lead this session, joined by Karen Jefferies, one of our PM Supporters, who will assist the session by making it practical and relevant to life on the ground in a GP Surgery.
During this session we will be looking at:
- Legal context
- Setting behaviour expectations
- Managing interpersonal problems
- Tackling toxic behaviour
- Using formal processes
- Having difficult conversations
- Using the competency model to identify poor performance
- Giving feedback
- Moving from informal to formal performance management
- Capability dismissals
- Appraisal – clarify the role
- Preparing for the review
- Setting objectives
- Good practice documents
Watching this recording will help you to be more confident about these areas of HR in Primary Care.
Don’t forget to log your learning points & reflections as part of your CPD. CQC are particularly keen to see any evidence of your learning and how you apply it.
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