All GPs want to do their best when seeing patients. It is unlikely that a practitioner will end up in difficulties with performance procedures if they actively engage in the appraisal process, have an open and supportive practice environment, positively respond to patient concerns, observe their duty of candour and work in an environment where learning from mistakes is encouraged and shared via significant event analysis.
Sometimes concerns are raised about a doctor’s performance, either by colleagues, patients or the general public. NHS England has responsibility for ensuring that GPs on the performers list are safe to practice and maintain high professional standards
Healthwatch England operates on both a national and local level to ensure that the views of the public and people who use the services are taken into account.