Topic: Complaints

Complaints
| Finance / Pensions / Retirement
Primary Care Support England (PCSE)
Last Reviewed Date
13/12/2023

We are still receiving numerous queries from practices regarding issues and concerns with PCSE, however, PCSE restructuring in March 2020 led to our Engagement Officer being removed so we no longer have any direct liaison.

Complaints
| Support
Performance Procedures
Last Reviewed Date
11/12/2023

All GPs want to do their best when seeing patients. It is unlikely that a practitioner will end up in difficulties with performance procedures if they actively engage in the appraisal process, have an open and supportive practice environment, positively respond to patient concerns, observe their duty of candour and work in an environment where learning from mistakes is encouraged and shared via significant event analysis.

Complaints
| Employment / Contracts / HR
| National Policies / Procedures
| Revalidation / Appraisals

Sometimes concerns are raised about a doctor’s performance, either by colleagues, patients or the general public. NHS England has responsibility for ensuring that GPs on the performers list are safe to practice and maintain high professional standards

Complaints
| Employment / Contracts / HR
| Health and Wellbeing
| Management / Leadership
| Occupational Health
| Support
Support for GPs. What is available?
Last Reviewed Date
08/12/2023

As General Practitioners, we spend much of our time helping and supporting our patients through their many physical and mental health problems. But who looks after us and supports us?

Complaints
Complaints
Last Reviewed Date
07/12/2023

When people have a complaint about an NHS service, they can complain to the provider of that service or the Commissioner.

Complaints

Healthwatch England operates on both a national and local level to ensure that the views of the public and people who use the services are taken into account.