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Complaints

Complaints

When people have a complaint about an NHS service, they can complain to the provider of that service or the Commissioner. Complaints Made Direct to NHS England A complainant may wish to make their complaint direct to NHS England and more details of how to do so can be found here . If the...

CQC - Challenging the CQC

It is well known that practices are nervous of challenging CQC inspectors during the inspection visit and usually leave complaining until after the visit or even later, when the draft report is received. The CQC often then see the complaint as a reaction to something in the report rather than a...

Doctors Whose Performance Gives Cause for Concern

Sometimes concerns are raised about a doctor's performance, either by colleagues, patients or the general public. NHS England has responsibility for ensuring that GPs on the performers list are safe to practice and maintain high professional standards (see Statutory Procedures). If you have...

Healthwatch

Healthwatch is the independent consumer champion that gathers and represents the public's views on health and social care services in England. Healthwatch England operates on both a national and local level and ensures that the views of the public and people who use the services are taken into...

Primary Care Support England (PCSE) inc Escalation Process

We are still receiving numerous queries from practices regarding issues and concerns with PCSE, however, PCSE restructuring in March 2020 led to our Engagement Officer being removed so we no longer have any direct liaison. We completely understand your frustration and your concerns and as of...