Complaints
Complaints
When people have a complaint about an NHS service, they can complain to the provider of that service or the Commissioner. Complaints Made Direct to the Commissioner From 1st July 2023 Complaints made directly to the Commissioner should go to the relevant ICB not NHS England Ongoing complaints...
CQC - Challenging the CQC
It is well known that practices are nervous of challenging CQC inspectors during the inspection visit and usually leave complaining until after the visit or even later, when the draft report is received. The CQC often then see the complaint as a reaction to something in the report rather than a...
Doctors Whose Performance Gives Cause for Concern
Sometimes concerns are raised about a doctor's performance, either by colleagues, patients or the general public. NHS England has responsibility for ensuring that GPs on the performers list are safe to practice and maintain high professional standards (see Statutory Procedures). If you have...
Healthwatch and Patient Participation Groups (PPGs)
Healthwatch Healthwatch England operates on both a national and local level to ensure that the views of the public and people who use the services are taken into account. It is not a regulatory body such as the Care Quality Commission and does not have direct responsibility to change practices....
Primary Care Support England (PCSE)
Escalations We are still receiving numerous queries from practices regarding issues and concerns with PCSE, however, PCSE restructuring in March 2020 led to our Engagement Officer being removed so we no longer have any direct liaison. PCSE now have a new escalation process for LMCs to use....
