Office opening hours: 8.30am to 5.30pm Monday to Friday. Offices closed on Bank Holidays.
Home Menu Search

Recording Telephone Conversations

The principles to consider if you are thinking of recording telephone calls within your practice:

The GMC has produced guidance on this matter: Making and using visual and audio recordings of patients- guidance for doctors, May 2002. 

Recordings of telephone conversations fall into a category of their own. Anyone using a telephone is subject to licence conditions under the Telecommunications Act 1984. They require you to make every reasonable effort to inform callers that their call may be recorded, and maintain a record of the means by which callers have been informed.  Given the sensitive nature of calls to medical advice lines or similar services, you should pay particular attention to ensuring that callers are aware that their call may be recorded. You must not make intentionally secret recordings of calls from particular patients.

GPs who decide to record conversations should also bear in mind that they may be expected to disclose recordings in the event of a complaint or claim. The guidance clarifies that recordings made for clinical purposes form part of the clinical record, and should be retained for the necessary period and not disclosed without specific consent.

When making video or tape recordings of patients e.g. for training, research or audit purposes, GPs are advised to:

Related guidance...

Medical Photography - Taken in the GP Surgery

Increasingly, GPs are taking photographs of patients' skin lesions and rashes during the consultation, often using their mobile phones....

Medical Records - Handling and Retention

A brief summary of the more detailed advice is available here which includes advice about how long medical records should be kept. For...

Third Next Appointment (TNA) - Survey by NHSE

You may be contacted by NHSE who are running a survey on waiting times for GPs. Please see below guidance from the GPC in relation to...

Medical Records - Adopted Children

Under adoption legislation, an adopted child is given a new NHS number, and all previous medical information relating to that child is...

Personal Data Rights (access, correction, objection & more)

This page will become effective from the 25th May 2018. This will replace our current guidance at:...

Safeguarding: GMC Guidance

Protecting children and young people: Short guide for GPs This has been reproduced from the GMC document with the same title and can be...

Warfarin

The NPSA issued guidance on the safe prescribing of anticoagulants in 2007. This guidance suggests that: before issuing any...

Safeguarding: Introduction to Safeguarding

Safeguarding is obviously an emotive and important issue. It is sometimes difficult to know how best to approach this as many different...

Download and bookmark...

About this page...

Updated on 02 January 2018 1314 views