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Focus on Receptionists, Administrators & Secretaries - Audio & Video Podcasts and Recorded Webinars

You can record your reflections on this form or via your learning diary here: https://www.fourteenfish.com/about/learningdiary ​CQC are particularly keen to see any evidence of your listening and how you apply it.

A webinar focusing on Receptionists, Administrators & Secretaries: Dealing With Patient Demands and Expectations - 5th March 2021

Lucy Hadley from The Development People will be leading us in this session. This time we will explore how the last year has impacted patients expectations and behaviour.

Presentation Slides

Click on the image below to watch the recording

A webinar focusing on Receptionists, Administrators & Secretaries: Success & Happiness - 5th February 2021

In this webinar, Lucy Hadley from the Development People focuses on success and happiness

Presentation Slides

Click on the image below to watch the recording

A webinar focusing on Receptionists, Administrators & Secretaries: How are we feeling? - 8th January 2021

Lucy Hadley from The Development People will be leading this session. Lucy is uniquely placed to offer some practical tips and her feedback from practice admin teams has been fantastic: "Thank you - great programme when we needed a boost to remember what it's all about"

Presentation Slides

Click on the image below to watch the recording

Ideas for future webinars & podcasts?

Do you have any feedback for us or suggestions for future video podcasts or webinars?

Please share your comments by emailing office@wessexlmcs.org.uk

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Updated on Monday, 16 August 2021 1667 views