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Quality First: Managing Workload to Deliver Safe Patient Care

Safe working in general practice

The following extracts and link are taken directly from the BMA webpage :

“General practice is in crisis, with increasing patient need and demand, coupled with a shrinking and exhausted workforce.”

“Action must be taken by practices and GPs in order to preserve safe care for patients, and to protect the health and wellbeing of the existing general practice workforce.”

“Fewer GPs providing care for more patients increases the risk of harm and suboptimal care through decision fatigue, as well as risking harm to the GP through burnout, and psychological injury.”

“As a result of these challenges, the BMA’s England GP committee (GPCE) has generated the following guide to enable practices to prioritise safe patient care, within the present bounds of the GMS contract.”

Key Chapters:

The BMA advise that "the changes detailed on their webpage are not exhaustive but provide an example for practices. The BMA and LMCs are able to support and advise practices further on specific proposals.”

The BMA have also produced guidance on Safe working in general practice ( and the wellbeing of your workforce, which outlines safe limits on the number of patient contacts per day, and what are considered ‘essential services’ under the GMS contract so that you can plan how you run your practice. This includes a template letter to PPGs (patient participation groups) to explain the rationale for moving to a safer model of delivery.

Please consider these Wessex LMCs suggested actions

Wessex LMCs Engagement

We have engaged with the BMA to explain that some of the safe working in General Practice recommendations can be difficult to implement in a system where it feels like GP is the only service that has unlimited access. We all agree that we must to something to make the workplace safe and sustainable.

Our contract states that we must meet the ‘reasonable needs’ of our patients. This is a very open-ended statement. We also have a responsibility to our staff, patients, and ourselves to work safely within our competence as per GMC guidance.

It’s for each practice to decide what is a reasonable number of appointments to safely offer, at which point all but the most urgent cases may have to be asked to wait for an appointment if they are able to (just like they do in secondary care) or be directed to seek advice or support from another service such as 111, NHS website, Wessex Healthier Together website, local pharmacy, MIU or A&E where appropriate. We would have to inform patients that we are effectively on an emergency footing because of unprecedented demand. There will always be those truly urgent cases that need seeing as an extra. The difficulty is that it puts additional pressure on our reception staff to police the access.

It may be that at times of high demand we have to sacrifice routine appointments to meet on the day demand. The risk with this is that our contract will penalise us if we don’t meet QOF targets etc. This is one of the reasons why we are pushing for target-based contracting to be excluded or dramatically and pragmatically reduced in any new contract. We are also asking the ICBs to urgently look at protecting QOF and LES income this year to allow us to focus on the current unprecedented urgent demand.

If you are required to adopt an emergency footing, we would suggest you inform the ICB and your patient participation group.

We can assure you that we are having discussions nationally and locally with commissioners on how we can better manage demand and implement safe working but currently there isn’t a simple one size fits all solution.

Safe Working in General Practice Podcast

Dr Richard Van Mellaerts, London based GP and British Medical Association Deputy Chair of the GP Committee (England) speaks to Dr Edd Rendell, Medical Director of Wessex LMCs about the BMA guidance on Safe Working in General Practice.

They discuss why a practice might implement some of the suggestions within this document and practical advice on how this could be achieved.

Safe working in general practice (

Listen to the podcast here

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Updated on Thursday, 15 December 2022 2391 views