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Practice Manager Supporters

Wessex LMCs is delighted to offer support to Practice Managers through our Practice Manager Supporters who are based throughout Wessex.

Practice Manager Supporters provide ad hoc advice and support to their practice manager colleagues, and offer learning opportunities to support Continuous Professional Development for PMs. The PM Supporters offer coaching and mentoring to new and experienced practice managers, and have specific training to enable them to appraise fellow practice managers.  They offer support in person, via email or on the telephone.

The Practice Manager Supporters will work in a completely confidential way, but are duty bound to take forward any issues that are brought to their attention that may be unsafe in any way. They are not able to offer any legal advice, but will assist in signposting their colleagues towards useful resources and assistance. They will contact new Practice Managers to introduce themselves and offer any support that they might need.

The PM Supporters will respond to your request for help as quickly as they can, but are all working practice managers themselves, so if your request is urgent, it would be best to ring the LMC office on 023 8025 3874.  The PM Supporters are financed for two sessions per month by the LMC, to support the practices and the LMC office is open 5 days per week.  There is a lot of experience in the office, and all staff members of the LMC are keen to offer support and help with any query that you might have.

Feedback from Practice Managers:

Thank you so much for organising my PM Mentor session.  I have just had my first session and learnt loads!  It is such a relief to know that the Practice Manager is at the end of an email or telephone call; just the thing a new PM needs.  There are some bits of the job that you just can't research, so the experience is invaluable.  The Practice Manager I spoke to was extremely patient and explained things in easy to understand terms so one doesn't feel stupid.  She was really reassuring and now I don't feel as intimidated by the role as I did.  It is also good to know that when I am feeling that the amount of work us PMs need to do isn't humanly possible, even the most experienced of PMs can have thoughts like that too...phew!

 I readily admit I had lost my confidence and 'mojo'. I found the session more then helpful. It helped focus me on a way forward to help me cope with the pressures I have at the Practice and helped me take a different view of things. It was thought provoking and enlightening and I feel so much more positive about the future

Thank you so much for arranging a session with your PM Supporter, it has been like a breath of fresh air. We have talked through so many things today and the supporter easily understood the issues I face and helped me with a plan going forward.

Our CQC report was published last week and we are delighted to have achieved a ‘Good’ result for all domains and in all population groups. I am very grateful for your PM Supporters input towards this result.

To help you identify the most appropriate PM Supporter for a specific query, please click on the following link: Key Practice Information

Note:  All PM Supporters are trained to undertake Practice Manager appraisals.

 

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Updated on 15 November 2018 6010 views