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Practice Managers


The Institute of General Practice Management (IGPM) was formed in December 2020 with the aim of being recognised as the professional body that represents all managers working within general practice in the United Kingdom.

Find out more information at:

Lisa Fall MA. Member of IGPM (SW Regional Rep; Dorset)

I’m Lisa & I am the IGPM representative for Dorset. I am Practice Business Manager at the Atrium Health Centre in Dorchester and have been here for 4 ½ years, previous to this I worked at the Adam Practice in Poole for 10 years, and before that a PCT (for those of you who remember them!) in Northamptonshire, so have quite a few years’ experience in Primary Care. I know how this job takes it’s toll on all of us so wanted to support my fellow PMs via the IGPM and am here for any form of support, chat or just even an ear to moan at. So please do contact me, I’m also happy to come along to any meetings (virtual or face-to-face). Special interests include how we can best share information, leadership, HR, and strategic planning. Outside of the madness it’s Ultra Challenge walking (100km non-stop), my dogs, oh & Gin!


Nicky Billington. Member of IGPM (Somerset & Wiltshire Rep)

I’m Nicky, the Regional Representative for Somerset and Wiltshire. I live in Wiltshire and worked at a practice there for nearly 10 years before changing jobs in 2017. I now work at Wells City Practice in Somerset and use the long drive each day to prepare myself for the day ahead and then to de-stress on the way home. I love my job and want to support new or struggling managers in general practice. I have been on the receiving end of a lot of support over the years and would like to give back. I am also keen to facilitate formal, role specific training for new and existing managers. I am happy to come and talk at PM meetings, conferences etc.


Ed Kennedy. Member of IGPM (Hampshire, Surrey and the Isle of Wight Rep)

My name is Ed, and I have been in Practice Management since 2016 working across Hampshire and the Isle of Wight. I’m currently the Managing Partner at Wickham Surgery in Hampshire. Before the NHS, I worked in the private healthcare sector, first in community pharmacy and then later for a large pharmaceutical.

I’m passionate about the profession of Practice Management and leadership in Primary Care. I agree completely when Practice Managers are described as the backbone of GP Surgeries and I became involved with the IGPM to help with their vision in ensuring our issues and perspectives are heard and have representation at national level. I’d love to be invited to your PM meetings / forums to discuss and update all things IGPM. I’m also very happy to be contacted about general Practice Management queries - If I can help I will!