Non-emergency Patient Transport Services (PTS) are typified by the non-urgent, planned, transportation of patients with a medical need for transport to and from a premises providing NHS healthcare and between NHS healthcare providers. This can and should encompass a wide range of vehicle types and levels of care consistent with the patient's medical needs.
The majority of patients will only require local transport but PTS may also cover journeys outside of the normal catchment area in some circumstances.
The CCG’s are now responsible for providing or securing the provision of transport services to such extent as they consider necessary to meet all the reasonable requirements of the patient which may include a variety of vehicles from cars to ambulances.
Eligible patients are recognised as those where the medical condition of the patient is such that:
- they require the skills or support of PTS staff during or after the journey;
- where it would be detrimental to the patient's condition or recovery if they were to travel by other means;
- where the patient's medical condition impacts on their mobility to such an extent that they would be unable to access healthcare.
Currently, medical need for non-emergency (that which does not require an immediate or urgent response) PTS must be determined by a doctor, dentist or other health professional and will depend upon the medical condition of the individual patient.
Non-emergency PTS providers are as follows:
- Dorset (including Bournemouth and Poole) - Dorset Patient Transport Bureau 0300 777 5555
- B&NES, Swindon and Wiltshire - Arriva Transport Solutions
- Hampshire - SCAS is the provider for all Hampshire practices - 0300 100 0024
- SCAS have produced some useful guidance to the patient transport online booking service, including what safety measures to take during the Covid pandemic. Click on the relevant link to download further information -
More information for patients, including the Healthcare Travel Costs Scheme, can be downloaded from NHS Choices Website - How do I organise transport to and from hospital?