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NHS Choices - Responding to Negative Feedback

Negative comments posted on the NHS Choices website. . .

GPC has been made aware that there is some confusion concerning the procedures in place when a practice receives notification of negative comments posted on the NHS Choices website.

To clarify. . .

Practices then have two options. . .

NHS Choices have a 'Comments Policy' on their website which states that should a comment be flagged by a practice as unsuitable, then this will alert their moderators to take down the comment, consider it, and then either remove it or re-instate it as they deem appropriate.

The following NHS Choices guidance may assist practices in managing any comments they receive:

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Updated on 06 March 2014 1546 views