Next steps on the Delivery Plan for Recovering Access to Primary Care 2024/25

NHS England has published an update on the Delivery Plan for Recovering Access to Primary Care and outlined next steps for the year ahead in 2024/25.

Thanks to the hard work of primary care teams, huge progress has been made in the last year on making it easier and more convenient for patients to access the help they need from primary care services, which has included: rolling out the biggest expansion of community pharmacy services in years; training thousands of people in practice reception teams in care navigation skills; and supporting the majority of practices in upgrading to digital telephony systems.

NHSE has set out that continuing to improve timely access to primary care and reducing pressure on staff remains a priority for the second year, with the letter setting out some key areas of focus, including taking further steps to: improve the primary – secondary care interface; increase the number of people self-referring across all pathways; implementing core elements of modern general practice; and boosting the number of people viewing their health information and ordering repeat prescriptions via the NHS App.