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Emergencies & Business Continuity in General Practice

The idea of this Lunch & Learn training resource is that it can be used at a time and place to suit the practice and staff will benefit most when there is a wide range of skills present at the training session.

There are six scenarios with which to discuss with the staff - and hopefully there will be lots of discussion! There are many different answers to the questions put, but hopefuly throughout the discussion, common themes will emerge and lessons learnt for the future.

The viewpoint of a receptionist will be different from that of a GP but the viewpoints will both be essential and a respect of all the different roles that each person plays in each scenario will enhance the efficiency of the practice in an emergency situation.

Feedback from a PM - May 2015:

"I’ve run the session for all staff 3 times in the last month with great discussion and feedback each time. The staff have found it really valuable to have a cross-team discussion, the admin staff have raised concerns about things like interrupting doctors, use of the panic button, and calling ambulances (and indeed on Tuesday we had one of the scenarios actually happen, and the receptionist involved were able to put practice into reality with a great result).

As a manager and trainer, I really enjoyed delivering the sessions and thought it was good value for money and pitched just at the right level for good interaction across all the teams. The supporting documents were good and the team are keen to do another and I will be getting the dementia one I think."


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Members of Amount
Price for all users £30.00
BaNES practices £0.00