Bite Size on Addressing Performance & Bad Behaviour
This is part of our 'Bite Size' series on HR issues and is suitable for all PMs and other managers in the Practice. John Kraft & Liz Willett from Kraft HR Consulting Ltd will lead this session. John & Liz will be joined by Jane Dawes, one of our PM Supporters, who will assist the session by making it practical and relevant to life on the ground in a GP Surgery.
During this session we will be looking at:
- Legal context
- Setting behaviour expectations
- Managing interpersonal problems
- Tackling toxic behaviour
- Using formal processes
- Having difficult conversations
- Using the competency model to identify poor performance
- Giving feedback
- Moving from informal to formal performance management
- Capability dismissals
- Appraisal – clarify the role
- Preparing for the review
- Setting objectives
- Good practice documents
20/09/2023
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| Members of | Amount |
|---|---|
| Members of Wessex LMCs | £10.00 |
| Non members | £25.00 |
