How To... Manage Complaints
Our 'How to...' modules are short 2 hour sessions, aimed at decision makers and leaders, partners and all GPs. These are practical sessions which will get to the bottom of exactly what you need to know with the help of our Wessex LMCs team plus some experts in their field of law, finance or leadership.How To... Manage complaints & practitioner performance concerns with:
- Dr Andy Purbrick, Medical Director, Wessex LMCs
- Lisa Harding, Director of Primary Care, Wessex LMCs
- Alan Frame, Risk Adviser, MDDUS
- Iona Neeve, Head of Professional Performance, NHS England
This module will cover:
- Contractual requirements around complaints & the NHSEI complaints process. Role of the complaints lead in the practice.
- MDDUS... top tips on dealing with patient complaints.
- Practitioner performance… When and how to raise concerns. Role of the NHSEI Practitioner Performance team. PAGS. PDLPs
21/03/2023
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| Members of | Amount |
|---|---|
| Members of Wessex LMC | £1.00 |
| Non Members | £40.00 |
| BaNES Practices | £1.00 |
