How To... Manage Complaints
How To... Manage complaints & practitioner performance concerns with:
- Dr Andy Purbrick, Medical Director, Wessex LMCs
- Lisa Harding, Director of Primary Care, Wessex LMCs
- Alan Frame, Risk Adviser, MDDUS
- Iona Neeve, Head of Professional Performance, NHS England
This module will cover:
- Contractual requirements around complaints & the NHSEI complaints process. Role of the complaints lead in the practice.
- MDDUS... top tips on dealing with patient complaints.
- Practitioner performance… When and how to raise concerns. Role of the NHSEI Practitioner Performance team. PAGS. PDLPs
|Members of Wessex LMC||£20.00|