Current Vacancies

Surgery Team Leader - Portsdown Group Practice

Purpose of the Role
Ensure the smooth day-to-day running of the site and the Reception Team. The post holder will
work closely with (and under the direction of) the Surgery Team Manager and Operations Manager
to provide the continual improvement of standards across a wide range of activities.

Position in the Organisation
• Reports to the Surgery Team Manager
• Key member of the Practice Leads team, working to ensure patients are greeted and navigated
courteously and that all reception tasks and administration are completed within Practice
policies in a timely manner.

Key Accountabilities and Responsibilities
• Ensure all reception and administration duties are completed to the highest standards
• Provide adequate levels of staffing to meet Practice business needs – ensuring cover and
suitable contingency plans are in place for all leave, including unforeseen absence, within site
allocations and / or Operations Manager’s authorisation
• Attend and participate in Surgery Lead Meetings and work with the Management Team in
communicating and implementing actions.
• Organise and communicate reception rotas; maintain records of availability and co-ordinate
leave requests for your team. Update SystmOne for leave / duty changes
• Ensuring site compliance with Practice and Statutory obligations including (but not limited to)
fire, security and health and safety measures
• Support and provide resilience for Surgery Team Leaders at other sites as and when required
• Provide induction training, ongoing reviews and update staff training records as appropriate.

We are Looking for Someone who……
• Has a positive, methodical and calm approach to all aspects of their work
• Has good time management skills and can prioritise work appropriately in a pressurised
• Has a proactive and infectiously positive approach to their work
• Has high standards and are flexible and reliable
• Can build rapport swiftly to work towards a positive outcome
• Adhere to Practice’s vision statement and all Practice standards, policies and protocols
• Be responsible for personal learning and development
• Can take responsibility and accountability for their team’s performance
• Knows when to ask for help.

Portsdown Group Practice – Introduction
Everyone working within the Practice is committed to the provision of high quality primary care for
the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly,
caring and inclusive team.
We recognise that our team needs to work as a strong anchor chain within the community we serve.
Like a chain we acknowledge that every link has to be strong. We achieve this by working together,
supporting each other and continuously inviting team members to make suggestions aimed at
providing efficient, safe processes for our patients. The Practice has a long history of training and we are committed to the ongoing development of the entire team, including mandatory and
developmental training for all our staff.

Benefits of employment include:
Financial Assurance Health & Wellbeing
• Real Living Wage Employer
• Annual Pay Review
• NHS Pension Scheme – where
employer contribution totals exceed 20%
• Practice Sick Pay Scheme
• Funded Private Healthcare via
• Mental Health First Aiders across the
• Eye care vouchers
Family / Dependants Work Life Balance
• Compassionate time off work and
bereavement leave
• Time off work for dependents
• Discretionary support for long term
medical issues
• KIT days
• Five weeks annual leave (pro rata for
part time) plus bank holidays
• Sabbatical opportunities (subject to
length of service)
• Flexible working
Continuing Development Appreciation
• Annual training review / investment
• Long history of training and
developing staff for internal and
external promotion
• Day off for your Birthday
• Social Events
• Corporate Fleece
• Refreshments
• Long Service Awards

This Recruitment
The closing date for this post is: 25 February 2024.
Applicants who are successful following this process will be invited for interview: 04 March 2024.24.
Please ensure that you are free when applying, as we may be unable to re-arrange interview dates.
If you would like to arrange an informal chat and / or a visit, please contact Hayley Weeks via email


Opening Date
Closing Date
Portsdown Group Practice
North End, Portsmouth