Practice Manager - Lockswood Surgery
Lockswood Surgery
Job Title: PRACTICE MANAGER
Reports to: Business Manager
Responsible to: The Partners
Hours: up to 37.5 negotiable
Job summary:
The Practice Manager will be responsible for the overall Operational management of the surgery, ensuring the efficient, safe, and effective delivery of high-quality patient care. This includes human resources, compliance with NHS and CQC regulations, and operational efficiency. The role requires a proactive and adaptable leader with strong strategic and organisational skills.
Key Responsibilities
Strategic and Business Management
- Work with GP partners and Business Manager to develop and implement the practice’s strategic vision.
- Identify opportunities for service improvement, business growth, and financial sustainability.
- Ensure the practice meets its contractual obligations within NHS regulations.
Operational Management
- Oversee the day-to-day running of the practice, ensuring smooth service delivery.
- Develop and maintain policies, procedures, and workflows to optimise efficiency.
- Manage IT systems and data security, ensuring compliance with GDPR.
- Ensure patient access and appointment systems meet demand effectively
- Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities.
- Responsibility in relation to all aspects of building maintenance and security, landlords and Estates
- Organise patient questionnaires.
- Oversee patient engagement and support the Patient Participation Group, Practice Website, social media and the appropriate marketing of the practice.
- Promote the use of patient online services
Human Resources and Staff Management
- Oversee the recruitment, induction, and ongoing management of staff.
- Ensure all staff receive appropriate training and development.
- Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures.
- Maintain an effective workforce plan to meet service demands.
- Oversee and manage the nursing team
Regulatory Compliance and Governance
- Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law.
- Oversee health and safety policies, risk assessments, and infection control measures.
- Manage complaints, incidents, and patient feedback to improve service quality.
Qualifications and Experience:
- Proven experience as a Practice Manager in a healthcare setting.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in practice management software and Microsoft Office Suite.
- Knowledge of healthcare regulations and compliance requirements.
Personal Attributes:
- Proactive and innovative approach to problem-solving.
- High level of integrity and professionalism.
- Ability to work under pressure and meet deadlines.
- Empathetic and patient focused.
Salary per annum pro rata : £45,000 – £55,000 depending on experience and qualifications