Pharmacy/Dispensary Assistant - Harptree and Cameley Surgeries L81030
Harptree and Cameley Surgeries have an opportunity for a Pharmacy/Dispensary Assistant to join our friendly team on a full/part-time basis to include some afternoons. Ideally you will be qualified to NVQ level 2, alternatively there would be an opportunity to train for this qualification. You will be part of a team that prides itself on providing exemplary service to our patients and colleagues at all times.
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. The role holder will be responsible for handing out medications, dealing with queries and handling payments as well as handling medication stock in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the Lead Dispenser and wider team in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.
Applicants should be friendly, compassionate and have excellent attention to detail skills as well as a highly professional customer service manner.
Primary Responsibilities
- To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
- Dispensing medicines to the entitled population safely and accurately
- Collecting prescription charges in accordance with dispensary protocol
- Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
- Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
- Ensuring controlled drugs are dispensed with in accordance with practice policy
- Safe disposal of returned and / or out of date medicines
- Ensuring all repeat prescriptions are processed within a timely manner and the surgery’s agreed time-frame
- Providing patients with advice regarding all prescription matters
- Process prescription requests via email, phone, face-to-face and online
- Processing Dossett boxes
- Assisting the Lead Dispenser in the preparation of monthly returns
- Maintaining a clean and safe working environment at all times
- Maintaining accurate records at all times, read coding entries appropriately
Secondary responsibilities
In addition to the primary responsibilities, the pharmacy/dispensary assistant may be requested to:
- Partake in audit as directed by the audit lead
- Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance
The person specification for this role is detailed below:
Person Specification – Pharmacy/Dispensary Assistant
Qualifications
Essential
- Educated to GCSE level or equivalent
- Competent in the use of Office and Outlook
Desirable
- Customer service qualification (NVQ) or equivalent
- Dispensing qualification (NVQ level 2)
- SystmOne user skills
- Experience of working in a dispensary/pharmacy