I.T

Users

• Check to see if all your staff and partners are using IT efficiently and consistently
• Are all the users accessing up to date templates
• Consider buying in http://www.ardens.org.uk/
• Is there a member of staff running searches?
• Do you need to source training? ( Via CSU/CCG?)

E-referral Service /Choose and Book

• Ensure all know how to use it http://www.nhs.uk/NHSEngland/appointment-booking/Pages/about-the-referral-system.aspx

Quality

• Do you check that the searches/audits are right?
• Do the payments measure the searches you have run?

Use of Templates

• Who updates them?
• Read codes- are they correct with what the returns need for payment?

Patient Call Systems

• Do all consultants know how this works?
• Do all receptionists also know how this works?

IG Toolkit

• Know who is responsible  for this and the timelines for completion.
• Appoint a Caldicott Guardian
• https://www.igt.hscic.gov.uk/

Information Governance Helpline for Hampshire Practices

Hampshire CCGs pay the Commissioning Support Unit for a helpline for Information Governance issues. The phone line is 02380 627579 and the email is SCWCSU.IGEnquiries@nhs.net

(This is not available to IOW nor any other area in our patch)

Passwords

• Ensure more than one staff member can re-set passwords

Emails

• Check all staff access these and can reset their passwords if necessary

IT Training

• Check all staff know how to use the basic programmes needed
• Contact louise.greenwood@wessexlmcs.org.uk for more info

Clinical System

• Know who it is
• Communicate troubleshooting/contact names to staff for IT issues

Support

• Know and communicate who supports to the software and hardware to staff for troubleshooting

CQRS

• Essential for returns
• Training via http://insightsol.co.uk/

Primary Care Webtool

• To measure your practice against others
• https://www.primarycare.nhs.uk/

Practice Website & NHS Choices

• Keep up to date
• http://www.nhs.uk/pages/home.aspx
• Advice on adverse comments: https://www.wessexlmcs.com/nhschoicesrespondingtonegativefeedback

TV screens/check in/info screens

• Check who maintains them
• Add your own info for the waiting room

Pathology

• Make sure users know what system to use and how to use it
• Eg ICE http://www.sunquestinfo.com/products-solutions/integrated-clinical-environment
• Communicate contact details for troubleshooting

CSU

• Check your local CSU to see what services they offer you eg training/IT https://www.england.nhs.uk/tag/csu/

Smart Cards

• Make sure all are up to date
• Ensure there is a member of staff to assign roles and trouble shoot

Text messaging

• Check to see if you are able to do this.
• Advice on implementation is here: https://www.wessexlmcs.com/textsmsmessaging

Access to electronic patient records

• Keep up to date with what you can and cant allow: https://www.wessexlmcs.com/subjectaccessrequestsarflowchartandletters
• ICO guidance: https://ico.org.uk/
• If in doubt, contact office@wessexlmcs.org.uk
• Sharing of records: https://www.wessexlmcs.com/electronicpatientrecords

Data Sharing

• Advice is here https://www.wessexlmcs.com/email3266

IT Contractual Requirements

• Know where the responsibility lies for hardware and software and communicate the contact details for trouble shooting to the staff
• Health Care Computing run some contracts for IT for GP surgeries: https://www.healthcarecomputing.co.uk/ Contacts are negotiated for groups of practices.

Equipment Asset Log

• Make a list of what IT there is in your practice
• Who owns what?
• Is some of it offsite (for remote usage)

Wi-Fi

• Make sure the user name and passwords and known by those you want to use it

IT back ups & Hosted Servers

• Make sure you know what your system does and contacts for troubleshooting

MIQUEST searches

• Can be used for extraction of data
• More info is here: http://systems.hscic.gov.uk/data/miquest

Friends and Family Test

• http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx
• Can be done with software e.g. https://www.fourteenfish.com/fft