The following links may be of interest for Practice Managers

Please do not contact Wessex LMCs about these events & programmes. These are being advertised here for your information. Please follow the blue links for information and contact details.

Basic Sign Language

A new initiative to encourage more healthcare and/or non-clinical staff to take up sign language as an extra language and skill, is now available locally. The Signs4Life scheme is to help people to communicate and engage with vulnerable service users, patients, and colleagues, who may be hard of hearing.  For more details on the Winter community programs, please sign up here

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Coaching & Mentoring

Thames Valley & Wessex Leadership Academy: Coaching and mentoring for PMs in Hants, IOW, Dorset and South Wiltshire:

Coaching and finding a coach

Mentoring and finding a mentor

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CQC Interactive Workshop

DBG provide CQC workshop style training sessions. You can draw on the knowledge of our experienced practice assessors to gain a better understanding of the CQC regulations and expectations. For further information please email or phone 0800 028 1697

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e-Learning for Healthcare ​​​​

e-Learning for Healthcare (e-LfH) is a Health Education England (HEE) Programme working in partnership with the NHS and professional bodies to support patient care by providing e-learning to educate and train the health and social care workforce. Various programme are available for e-learning: For more information please email

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FP34 Training

Ash Lane Consulting have a range of live webinars that explain everything you need to know about Personally Administered Items and how the FP34/PPA claims process leads to the payment of Prescribing Drugs Income. There is a free 15 minute recorded webinar along with a number of in-depth live webinars tailored to the different roles in the practice. Live webinars are scheduled throughout the year. Full details available at For more information contact Richard at Ash Lane Consulting on 07980 800615 or email

Understanding Personally Administered Items (PPA claims) (Free course) from Primary Care Index. This short module on Personally Administered Item (PPA) claims will help you to understand the process and how your reimbursements are calculated. Many PMs find PA item claims time consuming and difficult to reconcile, this eLearning will clarify the process for you so you can make sure you aren’t losing money, and saving valuable time in the process.

Missing Scripts and FP34 Claims Costing You Money? Enhanced Primary Care offer a risk free audit and professional claim service at PPA reconciliation – Enhanced Primary Care

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Health & Safety

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Human Resources

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This bundle from How2 contains videos that may be of particular interest to anyone with the role of a Practice Manager. The content includes, for example, videos on: Navigating, configuring and using the EMIS Web Care Record; Docman 10; iGPR; Registrations and Deductions; Patient Online Access and sending Tasks and Screen Messages. As well as this Role-related Bundle, you can find videos according to different ‘Themes’ and by using Keywords to search. More content is being added regularly to the How2 site, to update and increase the resources available to you.

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Leadership & Management

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Mental Health

  • Maudsley Learning: These courses are ideal for nurses working in GP practices or any other primary care setting, and are mostly designed for nurses working with adults.

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Practice Managers Association

The Practice Managers Association (PMA) is a UK-wide membership body that provides insight, training, education and interaction opportunities for all those involved in general practice.

  • The PMA has launched a new education programme specifically designed for existing and aspiring primary care managers, comprising ILM Level 3 and ILM Level 5 Diplomas in Leadership & Management. They provide an excellent opportunity to achieve an internationally recognised formal qualification, regardless of current levels of experience.
  • PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management. This course and qualification is ideal for those aspiring into a practice management role whether currently working within a GP surgery or elsewhere. It is also ideal for practice staff who may subsequently move into primary care management as career progression or as part of succession planning. It is suitable for all employees who are expected to develop the skills necessary to lead or manage teams.
  • PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management. The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It provides all that is needed to reach full potential as well as the opportunity to achieve an internationally recognised formal qualification.

For more information please visit email or phone 0330 111 6459

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Practice Management

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Practice Management for Your Surgery

The Surgery Network offer a short course covering:

  • Purchasing and Cost Control Analyses
  • PAI Reimbursements, Stock Control and FP34 Script Validation
  • Reception Cash Control and Revenue Analyses
  • Monthly Management Controls

Find out more at: For further information please email or phone 01722 580085

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Recruitment – e-Learning for PMs in Hants and Dorset​​

On-line Safer Recruitment training module available to all GP practices across Wessex. One license has been secured per practice and you will have the option to decide locally who will hold this in your surgery. The learning will provide an excellent grounding in the essentials of safer recruitment, including the recruitment of those you employ to work or volunteer with children, young people and adults.

How to access the course:

  • Please access the module via
  • Enter your practice J Code as username and Training123 as temporary password
  • At start-up you will be asked to update your name (it will appear on your certificate on completion). If needed, you can also update this later on in your profile section.
  • On the right hand side you will see your generic profile. Click on ‘Edit Profile’ to change your email address and also your password.
  • Once the learning module is completed you will be given the choice to complete a quiz and if successful, print your certificate. You will be given three attempts to pass the quiz after which the account will be locked. Please contact the training provider (details below) should your account need a reset.
  • The lifetime of each individual licence is 1 year.

For more information please email or phone 01943 885095

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Stress, Burnout & Wellbeing

For non-clinical Primary Care staff: Effective, Practical Workshops that give you the Tools and Techniques for Reducing Stress and Burnout, Promoting Self-Care & increasing your sense of Well-Being:

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Workforce & Training Needs Assessment

Key Medical Services (KMS) supports GP practices through bespoke workforce and training solutions.  We look to provide appropriate healthcare professionals to assist GPs with their workloads.  We work with practices to resolve workforce issues in the short, medium and long term whilst at the same time supporting the existing practice’s workforce with training solutions. These enable practices to become CQC compliant, whilst meeting their workforce’s Continuing Professional Development needs.  By motivating staff, resolving immediate issues and planning for a better future we enable practices to move forward and flourish

Workforce & Training Needs Assessment – Key Medical Services (KMS)

For more information email  or phone 07967 272920

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