Third Party Training & Events – Admin, Reception & Secretarial
Page Contents
Administrative Triage using Digital Tools
Call Handling and Communication
CQC
e-Learning for Healthcare /Learning Hub
FP34 Training
Mental Health and Wellbeing
Tourette’s
Training Hubs
The below training links may be of interest for the admin team.
Please do not contact Wessex LMCs about these training events & programmes. These are just being advertised here for your information. Please follow the links for information and contact details
Administrative Triage using Digital Tools
New modules have been added to the free elearning programme which supports general practice administrative staff in sorting, signposting and navigating patient requests across all contact routes supported by digital tools, with the aim of supporting an inclusive approach to managing demand and workload. The new modules cover:
- recognising the importance of good communication
- spotting and responding promptly to red flags
- maintaining confidentiality and privacy for patients and their carers and the importance of digital inclusion
- understanding the importance and benefits of accurate appointment data and the use of coding.
Call Handling and Communication
- Dealing with Abusive, Aggressive and Violent Behaviour This session has been designed for all staff working in general practice. The process begins with a free initial screening call to gain an understanding of the practice specific requirements regarding this subject. The aim is to help delegates understand terminology used when dealing with violent and abusive behaviour and the associated legislation underpinning practice policy. Delegates will also receive de-escalation techniques and practical guidance on how to deal with such behaviour and the associated administrative procedures. THIS WILL BE A FACE TO FACE SESSION IN YOUR PRACTICE/PCN. Do click here to find out more.
- 247MediPlus Training Programmes – Covering complaints management, de-escalation, clinical coding, care navigation, and more.
CQC
Pre CQC support sessions – support at your practice, for your practice
Practice Index can provide support to enable practices to prepare effectively for any future CQC assessment. They offer a free initial screening call to gain an understanding of your specific requirements and discuss the best course of action. Following the call, the Practice Index team can arrange to visit your practice and carry out a pre-assessment advisory visit, which includes:
- Interviews with the management team, non-clinical staff and allied health professionals
- A review of premises, incorporating health and safety, emergency equipment, and infection prevention control measures
- Opportunistic training or role-play scenarios in key areas such as complaints, candour and safeguarding
- The provision of a summary of findings for each of the three groups interviewed and for the premises, identifying actions required to achieve compliance
This process helps practices effectively prepare for any future CQC assessment.
e-Learning for Healthcare / Learning Hub
The main elearning for healthcare (e-lfh) website (e-lfh.org.uk) closed on March 31, 2026. However, the learning content is not disappearing; it is moving to the new Learning Hub by summer 2026. Users can continue to access e-learning, with services gradually migrating to a single, updated platform.
FP34 Training
Ash Lane Consulting have a range of live webinars that explain everything you need to know about Personally Administered Items and how the FP34/PPA claims process leads to the payment of Prescribing Drugs Income. There is a free 15 minute recorded webinar along with a number of in-depth live webinars tailored to the different roles in the practice. Live webinars are scheduled throughout the year. Full details available at https://ashlane.co.uk/ppa-training/. For more information info@ashlane.co.uk
Grief
Good Grief Festival is a UK charity, which brings together bereavement specialists and the bereaved. Launched in 2018, it is linked to the Grief Centre at the University of Bristol. As well as offering support for the bereaved the charity runs a range of educational courses, workshops and webinars for anyone who is interested in learning more about grief and how to give good bereavement care. Please visit the website here Good Grief
Health & Safety
Sirius Business Services specialise in training for Medical Practices. They provide a wide range of safety focused training courses including Risk Assessments, Fire Risk Assessments, Fire Warden, First Aid and Basic Life Support.
247MediPlus – Covering Basic Life Support (BLS), AED & Anaphylaxis
Mental Health and Wellbeing
Rethink Mental Illness – Working in partnership with Wiltshire Council and HELP Counselling Services to deliver fully funded training.
Tourette’s
elearning modules can be found at Understanding Tourette syndrome for GPs – Overview (tourettes-action.org.uk) or https://learninghub.nhs.uk/Resource/57175/Item and support at www.tourettes-action.org.uk/
Training Hubs
These provide the infrastructure for multi-professional training and education in primary care to support recruitment, retention and return of all staff groups. Training hubs bring together NHS organisations, community, local authorities and education providers to deliver a much broader education platform than the more traditional single approach.
Local training hub contact details-
HIOW – www.hantsiow.icb.nhs.uk/ or email primarycareschooltvw.se@hee.nhs.uk
Dorset – www.primarycaredorset.co.uk/ or email traininghub@ourdorset.nhs.uk
BSW – www.bswtraininghub.nhs.uk/ or email bswicb.traininghub@nhs.net
Frimley – www.frimleytraininghub.co.uk/ or email frimley.traininghub@nhs.net