The below training opportunities may be of interest for administrators, receptionists & secretaries.

Please do not contact Wessex LMCs about these training events & programmes. These are just being advertised here for your information. Please follow the links for information and contact details.

Active Signposting Training

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Administrative Triage using Digital Tools

New modules have been added to the free elearning programme which supports general practice administrative staff in sorting, signposting and navigating patient requests across all contact routes supported by digital tools, with the aim of supporting an inclusive approach to managing demand and workload. The new modules cover:

  • recognising the importance of good communication
  • spotting and responding promptly to red flags using both existing and COVID-19 specific protocols
  • maintaining confidentiality and privacy for patients and their carers and the importance of digital inclusion
  • understanding the importance and benefits of accurate appointment data and the use of coding.

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Basic Life Support

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Basic Sign Language

A new initiative to encourage more healthcare and/or non-clinical staff to take up sign language as an extra language and skill, is now available locally. The Signs4Life scheme is to help people to communicate and engage with vulnerable service users, patients, and colleagues, who may be hard of hearing.  For more details on the Winter community programs, please sign up here

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Clinical Systems Training

Insight’s Consultants are experts in all elements of primary care IT – this includes the main clinical systems – Emis Web, TPP SystmOne, Vision – as well as IT related topics – QOF, enhanced services, Read Codes, Managing Clinical Correspondence Workflow, SNOMED, summarising patient records, online services – & much more. The consultants work in different practices every day so they know and understand your business and the struggles/issues you face. For more information email  or phone 01527 557407

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e-Learning for Healthcare ​​​​

e-Learning for Healthcare (e-LfH) is a Health Education England (HEE) Programme working in partnership with the NHS and professional bodies to support patient care by providing e-learning to educate and train the health and social care workforce. Various programme are available for e-learning:

For more information please email

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FP34 Training

Ash Lane Consulting have a range of live webinars that explain everything you need to know about Personally Administered Items and how the FP34/PPA claims process leads to the payment of Prescribing Drugs Income. There is a free 15minute recorded webinar along with a number of in-depth live webinars tailored to the different roles in the practice. Live webinars are scheduled throughout the year. Full details available at or contact Richard at Ash Lane Consulting on 07980 800615 or email

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This bundle from How2 contains videos that may be of particular interest to anyone with the role of a Receptionist. The content includes, for example, videos on: Navigating, configuring and using EMIS Web; sending Tasks and Screen Messages; Sending and Filing Lab Reports; and using CareHub online resources. As well as this Role-related Bundle, you can find videos according to different ‘Themes’ and by using Keywords to search. More content is being added regularly to the How2 site, to update and increase the resources available to you.

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  • LGBTQ+ Awareness – This LGBTQ+ Awareness course will cover some of the specific language and terminology that is used in relation to LGBTQ+. This course will also cover discrimination and intersectional discrimination in detail, as well as looking in depth at the difference between bullying and harassment.
  • LGBTQ+ Awareness Training – Designed for anyone wanting to develop their awareness of LGBTQ+ rights and issues in the workplace. It’s particularly useful for those who need to manage LGBTQ+ issues in an organisation, for those with LGBTQ+ colleagues, and for those who work with young people.
  • LGBT Foundation’s Training Academy
  • LGBT Health Hub from the RCGP
  • Trans Awareness Training 

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Non Clinical Training – Blue Stream Academy

Blue Stream Academy offer a comprehensive e-learning suite with modules specifically for GP Practices including :

  • Chaperoning
  • Conflict Resolution
  • Complaints
  • Information Governance
  • Records Management and many more


An annual subscription to the full e-learning suite costs from £49 per year.

For further information email or phone 01773 822549

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Non Clinical Training – Network for Practices

Providing Training for non clinical Staff in the health care sector including:

  • Read Coding
  • Summarising Medical Records
  • Prescription Medicines Expalined
  • Understanding Medical Terminology

Find the full calandar of events at

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Non Clinical Training – The Development People

Various programmes for frontline staff, team leaders, PMs & Managers –

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Non Clinical Training – Thornfields

Thornfields have a variety of training courses for non clinical staff including:

  • Chaperone Training
  • Clinical Notes Summarising
  • Medical Terminology
  • Receptionist Training

Find out more on their website Workshops for Individuals (

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Stress, Burnout & Wellbeing

For non-clinical Primary Care staff: Effective, Practical Workshops that give you the Tools and Techniques for Reducing Stress and Burnout, Promoting Self-Care & increasing your sense of Well-Being:

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