Guidance

Administration & Secretarial
| Governance & Confidentiality
| Practice Policies
Medical Records
Last Reviewed Date
30/09/2026

This guidance covers the most commonly asked questions we are asked relating to Medical Records. If you have a query that is not covered here, please do let us know and we will seek to answer your question and update this guidance accordingly.

Education
| Governance & Confidentiality
| Legal

Educational Podcasts and Videos Focusing on GDPR, Legal and Contracts

Don’t forget to log your learning points & reflections as part of your CPD. CQC are particularly keen to see any evidence of your learning and how you apply it

Governance & Confidentiality
| Health and Wellbeing
| Safeguarding

Enduring Power of Attorney, General Power of Attorney, Lasting Power of Attorney, Living Wills or Advance Medical Directives, The difference between Living Wills and Lasting Power of Attorney (Personal and Welfare).

Governance & Confidentiality
Remote Consulting, Remote Images and Consent
Last Reviewed Date
27/07/2026

The GMC have produced guidance withing their Ethical Hub regarding Remote Consultations: Remote consultations – GMC and Making and using visual and audio recordings of patients

End of Life Care
| Governance & Confidentiality
Information Governance
Last Reviewed Date
29/06/2026

This page details many aspects of Information Governance including requests for Information from Diginitas.

Governance & Confidentiality
Police Requests
Last Reviewed Date
20/04/2026

The following guidance is taken from the BMA’s  ‘Access to health records’ which we recommend is read in full.

Governance & Confidentiality

The principles to consider if you are thinking of recording telephone calls within your practice

Clinical Skills
| Communications
| Complaints
| Contract/PMS/GMS/APMS
| CQC
| Emergency Planning
| Fees / Charges
| Governance & Confidentiality
| Legal
| Management / Leadership
| National Policies / Procedures
| Paediatrics
| Practice Policies
| Urgent Care
Indicative Activity Plan
Last Reviewed Date
17/02/2026

An Indicative Activity Plan (IAP) is a funding mechanism used by Integrated Care Boards (ICBs) to commission NHS services from private providers. These services are delivered on behalf of the NHS through private contracts and are intended to support patient access to care.

Governance & Confidentiality
DVLA
Last Reviewed Date
16/12/2025

You do not need to see the written consent of your patient to share relevant information with the DVLA, the consent will have been given and this is legally assured

Contract/PMS/GMS/APMS
| Finance / Pensions / Retirement
| Governance & Confidentiality
| Support

The Healthcheck Diagnostic Tool has been revised (with thanks to Susie Altmeyer-Ennis for her help), and this now includes PCN roles for practices, and other refinements.