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Conflict Resolution Training for Receptionists working in Wiltshire CCG - FOLLOW-UP SESSION

Wessex LMCs Ltd LEaD Account event

Thursday 29 November 2018 at Trowbridge Rugby Football Club

Views: 415

Times: 12:30 - 15:30

Food is provided at this event.

Wiltshire CEPN (Community Education Provider Network) has developed an initiative with Wessex LMCs to fully fund training for front line staff in their GP surgeries.

This FREE training is available to 2 receptionists/administrators per practice to enable them to learn techniques to manage patients and their demands, share best practice and increase team work and networking across all our Wiltshire practices.

All receptionists are encouraged to complete the Conflict Resolution e-learning module from “e-learning for Health” before attending their first session.

Following the completion of the e-learning, the receptionist can attend a foundation session followed by a follow-up session a few weeks later.


Follow-up Session

Aims of the Session

The delegates will:

  • Be reminded of the importance of the skills they learnt at the Foundation Session
  • Understand how their colleagues have implemented the skills and pick up hints and tips from them.
  • Discuss the importance of their role and how valuable this networking has been


Course Content

  • Introduction to set the purpose of the session
  • Break out group 1 - to discuss what went well, what didn't go well, what has been implemented and what's changed as a result. What worked and discuss some specific examples and fill any gaps (discuss further ideas)
  • Break and networking
  • Break out group 2 - change the groups around and then discuss further ideas, knowledge sharing


Summary session - the whole group to highlight some of the key learning points, chat through some new ideas including working further as a network of receptionists.



Trowbridge Rugby Club

Wed Oct 24th 2018, Click here to book:

Foundation Session

(12.30 lunch 1pm -3.30pm)

Thurs Nov 29th 2018, Click here to book:


Follow-up Session

(12.30 lunch 1pm -3.30pm)

Location details

Trowbridge Rugby Football Club
Doric Park, Hilperton, Trowbridge, BA14 6JB

Is the training accessible to wheelchairs? Yes

Main contact

Name: Joanna Welch


Phone: 023 8025 3874

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.


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