Conflict Resolution Training for Receptionists working in Wiltshire CCG - FOUNDATION SESSION
Wessex LMCs Ltd LEaD Account event
Wednesday 24 October 2018 at Trowbridge Rugby Football Club
This is an afternoon event.
Times: 12:30 - 15:30
Food is provided at this event.
Wiltshire CEPN (Community Education Provider Network) has developed an initiative with Wessex LMCs to fully fund training for front line staff in their GP surgeries.
This FREE training is available to 2 receptionists/administrators per practice to enable them to learn techniques to manage patients and their demands, share best practice and increase team work and networking across all our Wiltshire practices.
All receptionists are encouraged to complete the Conflict Resolution e-learning module from “e-learning for Health” before attending their first session. https://www.e-lfh.org.uk/programmes/statutory-and-mandatory-training/
Following the completion of the e-learning, the receptionist can attend a foundation session followed by a follow-up session a few weeks later.
Aims of the session:
The delegates will
At the end of this session, the delegates will write an action plan to work on before the next session when they will be able to discuss it.
Trowbridge Rugby Football Club
Doric Park, Hilperton, Trowbridge, BA14 6JB
Is the training accessible to wheelchairs? Yes
Name: Joanna Welch
Phone: 023 8025 3874
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Event has taken place
This event is in the past and has already taken place.