Saying No - Virtual Training
Wessex LMCs Ltd LEaD Account event
Wednesday 30 September 2020 at A smart device near you!
This is a morning event.
Times: 10:00 - 12:00
Dr Catherine Faarup
Times: Registration 9.45am Training 10:00am - 12:00pm
By booking onto this session you are confirming that you are happy for us to pass your email address to the trainers (EPI) so that they are able to send you the link to the session, and any relevant additional materials.
To participate in this webinar, you will need an appropriate device with microphone and speaker (camera is optional). The session will be interactive, and will begin on mute, but the host (EPI) will be able to un-mute for questions.
(part of our 'Permission to Take Control' series)
We like to be liked…and in most cases we are able to do something that the patient appreciates.
Our job, however, is to do the right thing. This often means (effectively) saying, “No” to something the patient would like. E.g. a prescription for antibiotics; a prescription for a potentially addictive drug; a test; a referral; a report or note etc.
Some patients can be won round with care. There is evidence to guide us here. Some patients aren’t going to be happy, however we go about things. These patients need a clear boundary.
These skills have not traditionally been taught well to GPs or the other independent practitioners working in GP surgeries
- Core consultation skills (acknowledgement response; redirection; “Not” not “No”)
- Conversational practice
- Use of prop
- Computer says, “No”
- Resisting wheedling
- Unable to reach common ground
- What will I take home?
- Opportunity to reflect on successes and challenges in your own relevant consultations with patients
- Learning about key skills for reaching common ground
- Learning some facts about avoiding inappropriate, “Yes” e.g. antibiotics for respiratory symptoms; benzodiazepines; low-yield referrals
- Practising of key skills in context
- Practising the skills of sticking to your guns when there is no common ground
- Developing an effective approach to continued learning in this field
LEARNING DIARY App
It is often difficult to rely on the wi-fi at various training venues. Therefore, you may be interested in downloading the ‘Learning Diary’ App from FourteenFish. Learning Diary App . By using this, you can electronically record your learning without the need for the internet.
A smart device near you!
Is the training accessible to wheelchairs? Yes
Name: Joanna Welch
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
This event is being supported by the following companies:
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