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DBS: Tracking and (Certificate Reprints - old paper forms only)

Tracking an application sent to DBS – NEW DBS Portal

Whilst an application is being processed by the DBS, you can track the Application to see exactly which stage it is in and a timestamp for when each stage is completed. Once logged in, If you click on the ‘Receipt Received’ status from the Application Dashboard and click on the “Status” icon () next to the individual Application you wish to track, a pop up will appear and display the information for you, as shown below:

You can click the ‘Refresh’ button on this page to update the information.

Alternatively, you can track the progress of applications manually via:

This service is open to Applicants, Employers and Registered/Umbrella bodies.

To track an individual Application, you will need to provide:

Tracking an application sent to DBS (old paper form only)

Once Wessex LMCs has sent an application to DBS for processing, both the applicant and practice manager will receive an automated email advising of the tracking number. 

Employers and applicants can use the DBS tracking service to check the progress of an application.

Employers can track multiple applications.

You will need to ensure you have the applicant's date of birth and the relevant DBS form reference number.

Please note the DBS tracking service link will only work through Internet Explorer and not Google Chrome or Firefox.

Certificate reprint / lost or non receipt of certificate

Please see the following guidance from DBS on how to request a free of charge certificate reprint. Applicants will need to contact the DBS reprint team directly to request a reprint.

Please note:

Disclosure Helpline

Should you wish to contact the Disclosure Customer Services Department directly via email, please ensure you include the full name, address, telephone number and any DBS form reference numbers.

Telephone: 0870 909 0811

DBS Website

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Click here to access the DBS website home page.

Click on the following link to access the DBS Code Of Practice.

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Updated on Monday, 17 July 2023 19629 views