DBS: Tracking and Certificate Reprints

As you are aware, Wessex LMCs offer a DBS service for Covid-19 Volunteers at an administration charge of £10.00 per application.

To ensure the process goes through as quickly as possible please note the following:

All Covid-19 applications must be marked as VOLUNTEER. Please do not select Enhanced or Standard else you will be charged at the higher rates.

Please ensure that the role starts with "COVID-19 VOLUNTEER. . . . . " followed by the role the applicant is undertaking.

Alternatively, you can use the Workforce Bureau to process your Covid-19 Volunteer DBS applications free of charge. However, one point to bear in mind with the Workforce Bureau is that they might then ask the applicant to work in a different practice to that of your own, the applicant can of course specify but there are no guarantees.

Tracking an application sent to DBS

Once Wessex LMCs has sent an application to DBS for processing, both the applicant and practice manager will receive an automated email advising of the tracking number. 

Employers and applicants can use the DBS tracking service to check the progress of an application.

Employers can track multiple applications.

You will need to ensure you have the applicant's date of birth and the relevant DBS form reference number.

Please note the DBS tracking service link will only work through Internet Explorer and not Google Chrome or Firefox.

Certificate reprint / lost or non receipt of certificate

Please see the following guidance from DBS on how to request a free of charge certificate reprint. Applicants will need to contact the DBS reprint team directly to request a reprint.

Please note:

• Only one reprint can be issued. If a reprint is lost then a new application will need to be processed.
• A reprint can only be issued more than 14 days since the original was dispatched but no later than 3 months since the dispatch date. 
• A reprint can only be sent to the applicants address as per their application form. If the applicant has moved address since the application was submitted then they will need to set up mail redirection before requesting a DBS certificate reprint. Please see the Royal Mail website for more information on how to do this.

Disclosure Helpline

Should you wish to contact the Disclosure Customer Services Department directly via email, please ensure you include the full name, address, telephone number and any DBS form reference numbers.

Email: customerservices@dbs.gsi.gov.uk
Telephone: 0870 909 0811

DBS Website

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Click here to access the DBS website home page.

Click on the following link to access the DBS Code Of Practice.