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CQC - Challenging the CQC

It is well known that practices are nervous of challenging CQC inspectors during the inspection visit and usually leave complaining until after the visit or even later, when the draft report is received.

The CQC often then see the complaint as a reaction to something in the report rather than a genuine complaint either about the process or the way the inspector interpreted regulations or responses to questions.

We are aware it is daunting to challenge on the day but it is far better to raise something at the time or as soon after the inspection has taken place once the issue has been reflected upon than to wait until the report has been seen.

So, your first route is to discuss the issue with the lead inspector on the day providing any evidence you have which contradicts what has been said by one of the inspectors. Again, you could make contact in the following day or so for the same purpose.

If you miss that opportunity your next one is your response to the factual accuracy of the report and full details around this can be found at the following link: https://www.cqc.org.uk/sites/default/files/201706017_factual_accuracy_guidance-v5.pdf

If your complaint is about the manner and attitude of one of the inspectors, then this needs to be made to the lead inspector on the day/day after (unless it’s the lead inspector who is the issue.) In this case you would direct your complaint to the CQC national complaints team at this link : https://www.cqc.org.uk/contact-us/how-complain/complain-about-cqc

The LMC can also raise your complaint via the Regional Inspection Leads if you supply all the relevant information.  

Where we see a pattern of issues arising the LMC will raise this with the GPC for their regular meetings with CQC.

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Updated on 22 February 2019 121 views