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Support for the Practice Team

How can we help?

We just want to let you know that we at Wessex LMCs are thinking of you and want to help you however we can. There are plenty of resources out there and you have probably got information overload, but this might be helpful....


Self-Care & Stress Management

Ongoing news reports can contribute to increased anxiety and stress. Set a limit on how much time you spend checking the news. The World Health Organization's director-general Tedros Adhanom Ghebreyesus encouraged people to check the news from reliable sources only once or twice a day.

Other ways you can manage your stress during this time include:

When it’s all feeling a bit too overwhelming, it may be helpful to focus on what you are grateful for. Some people find it really therapeutic to make a daily "gratitude list" in order to build psychological resiliency.

Try guided Apps and websites to help

A-Z of Mental Health Apps

Headspace: App based around teaching mindfulness meditation principles to improve wellbeing.

Mood: Web-based mood tracking and management platform

Wellbeing Podcasts: A series of free audio podcasts to improve wellbeing, including guided relaxation, mindfulness and overcoming fear and anxiety.

Sleepio: App for sleep management, combining cognitive behaviour principles and the latest in sleep research.

Unmind: Unmind is a mental health platform that empowers staff to proactively improve their mental wellbeing. Using scientifically-backed assessments, tools and training you can measure and manage your personal mental health needs, including digital programmes designed to help with stress, sleep, coping, connection, fulfillment and nutrition.

Daylight: A smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice and animation.

Various NHS recommended Apps 

(with many thanks to Julia O'Mara. Mental Health First Aider for the information above)

Podcasts from Wessex LMCs 

We are continuing to develop relevant podcasts. Do subscribe via your podcast app on your phone to access our complete range of podcasts, and catch the new ones as we release them:

Podcast - How to deal with our sadness, anger and grief through the crisis

“I don’t know about you but I’ve noticed a background level of anxiety in myself that I haven’t had before. I guess this is normal. We’re living through unprecedented times.” Any frontline workers will find this useful, as well as anyone who is finding themselves endlessly checking the news, social media....

NHS Talking Therapies

Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help with common mental health problems like stress, anxiety and depression.

You can access talking therapies for free on the NHS. A GP can refer you, or you can refer yourself directly to an NHS psychological therapies service (IAPT) without a referral from a GP. Find out more here: NHS talking therapies - NHS (

Mental Health & Wellbeing Hubs

The staff mental health and wellbeing hubs have been set up to provide health and social care colleagues rapid access to assessment and local evidence-based mental health services and support where needed. The hub offer is confidential and free of charge for all health and social care staff. NHS England » Staff mental health and wellbeing hubs

The SOM - Supporting Occupational Health and Wellbeing Professionals

The Society of Occupational Medicine is the UK organisation for all healthcare professionals working in or with an interest in occupational health.   

In early 2021 the SOM worked with Public Health England on a series of COVID-19 Work, worklessness and wellbeing webinars (recordings and presentation slides are here). The factsheets have been developed to support employers, local authorities and regional governments, and health and social care workers to maintain and improve good health and work outcomes in their communities during the pandemic and its aftermath. Download the factsheets below:

Supporting businesses to build back better: The benefits of age diversity

Supporting your approach to workplace diversity and inclusion

Creating better quality work and workplaces

Managing stress, burnout and fatigue in health and social care

Supporting workplace mental health and wellbeing in COVID-19 and beyond

Developing a COVID-19 secure mental health and wellbeing strategy

Managing change – restructuring, redundancy, and homeworking

General Advice

The NHS is launching a hotline to support and advise healthcare staff during the coronavirus pandemic. Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support. The phone line will be open between 07:00 and 23:00 every day, while the text service will be available around the clock. The phone number is 0300 131 7000 or staff can text FRONTLINE to 85258. It comes as staff face increasing pressure to care for rising numbers of patients who are seriously ill with the virus.

The government have produced an excellent guide for looking after your mental health here:

There is more guidance and assistance on the NHS employers website for what is available for NHS staff to access:

As individual physicians, we can practice strategies to increase and maintain our personal resilience. Feeling stress does not mean we are not coping well or not able to do our job.  In fact, it is a normal human response, and may be useful in allowing us to function during this difficult time.  The important thing is to manage it effectively so that stress does not become distress: Ensuring Our Own Wellbeing as We Care for Others During the COVID-19 Crisis

A short video on Coping with stress associated with COVID19

Free guide to help you to manage your worry and anxiety in these uncertain times: Living with worry and anxiety amidst global uncertainty

Helping you manage your own health and wellbeing whilst looking after others: is a national scheme of free coaching for NHS staff, set up to support through COVID19. 

Staff support line: A confidential staff support line, operated by the Samaritans and free to access from 7:00am – 11:00pm, seven days a week. Call: 0800 069 6222 or Text: FRONTLINE to 85258 for support 24/7 via text

Bereavement support line - There is a confidential bereavement support line, operated by Hospice UK and free to access from 8:00am – 8:00pm, seven days a week. A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. You will be offered up to 3 sessions with the same counsellor and onward support to our staff mental health services if you need. Call 0300 303 4434.

Bereavement and trauma support line for our Filipino colleagues  

After engaging directly with colleagues from the Filipino community, a new NHS bereavement and trauma line, supported by a team of fully qualified and trained Tagalog speakers is now available. The confidential, free to access line is available seven days a week from 7.00 am – 11.00 pm. You do not need a referral. Call 0300 303 1115. Tagalog speaking specialist counsellors and support workers are available if colleagues:

Uplifting Resources: Chosen by NHS Staff for NHS Staff

Available now via the Knowledge and Library Services website is a selection of uplifting, digital resources which include apps, podcasts and other online resources. The Health Education England national NHS Knowledge and Library Services team has worked with the Reading Agency to crowd-source these resources. They have been chosen by NHS staff for NHS staff and are ideal for boosting your mood.

As part of Health Information Week (5 - 11 July '21), Health Education England will also be adding a small collection of print books to each local NHS Knowledge and Library Service in England. Find out more from your local service .

Psychological First Aid Training

From 21st February 2021, people who care for or work with children and young people aged up to 25 who have been affected by COVID-19 (or other emergencies or individual crises) will be able to access a new online Psychological First Aid (PFA) training course:

Looking After You Too  

Click here to find out more.

#LookingAfterYouToo is an individual coaching support offer for primary care staff. Recognising that frontline staff are facing many challenges, a support programme was launched on 24 April 2020.

Social Media graphics with quotes from Practice Managers that can be used to promote the offer:

PM Social Graphic 1

PM Social Graphic 2

PM Social Graphic 3

LookingAfterYou Twitter Graphic

It’s an easy to access, individually tailored coaching support service for the frontline primary care workforce, proactively supporting people through COVID-19. It’s a space for staff to offload the demands of whatever they are experiencing and be supported in developing practical strategies for dealing with this is available 7 days a week, 8:00am – 10:00pm Monday to Friday and 10:00am – 6:00pm Saturday and Sunday.  

Coaching sessions will continue throughout the COVID-19 pandemic until at least March 2021.

Take a look at some of the positive feedback form those who have already participated:

"The best 45 minutes I have had invested in me in a long time. I felt listened too and confident to share my thoughts and concerns for the future. Thank you to all for the opportunity to do this"

"I felt the sessions helped with a break through with my issues.  My concerns were well listened to and the advice and understanding given was excellent"

"I find these sessions allows you protected time to focus on an area that is concerning you in a protected supportive environment.  My coach has allowed me to desensitize the situation and be proud of my behaviour throughout a difficult time"

Looking After Your Team

Following the success of the #LookingAfterYouToo coaching offer, NHSE have expanded the health and wellbeing offer to include coaching for leaders and managers in primary care settings.

The new #LookingAfterYourTeam service will create an opportunity for individuals who lead, manage or organise teams, groups, services or networks, to access coaching about their team. The coaching conversations will centre around compassionate and collaborative team leadership to support psychological wellbeing and resilience.

The free and confidential #LookingAfterYourTeam service is now open for bookings for 2021, with further information in the attached poster.

Please also see an email banner and social media graphic which can be shared with your networks and on your channels.

Looking After Your Career - Coaching Opportunity

NHS England and Improvement has launched Looking After Your Career which is a new coaching service for anyone working in primary care.

Coaches are on hand to support people take practical steps over career direction and to proactively advance it. Conversations may include:

• exploring future career pathways
• preparing for interviews and opportunities
• developing more meaning or purpose in current roles.

This offer is part of the ‘Looking After You’ coaching series, which includes individual wellbeing support and a service for those who lead and manage teams.
To find out more take a look at this information poster or visit the Looking After Your Career website .

Support for GPs

Wessex LMCs have some particular support for GPs via our GP Support and Development Scheme here

The NHS England commissioned service Practitioner Health details which are available for GPs are here:

Accessed via here:

The Royal College of GPs (RCGP) have developed the following information to provide GPs support around suicide prevention:

Support for Practice Nurses

COVID-19 (Coronavirus) and your mental wellbeing:

Support for Practice Managers

Training for line managers to support you in having safe and effective wellbeing conversations.

Conflict resolution training  to support you in managing challenging behaviour (

The NHS England commissioned service 'Practitioner Health' details what is available for PRACTICE MANAGERS as well as GPs:

Wessex LMCs are running regular webinars (details here). Our Directors of Primary Care will be giving an update to our PMs and will be answering questions. It will be a chance for PMs to share good practice and vent frustration! For those unable to join us live, we will have an audio podcast available for anyone to listen to after the event (accessed here)

Our Practice Manager Supporters, who are working as PMs right now, are brilliantly placed to sympathetically understand exactly what you are going through and what pressure you are under. Do contact them via our webpage

Don’t forget that Looking After You Too is for PMs too! 

Space to Thrive

Would you like:

Then join a space to thrive! Find out more in this short video.

Locum Support for the Practice Team

Click here to find a list of GPs, PMs, Nurses and Practice Staff who are advertising their capacity to work as locums. (please note you musy be logged into the website with your email and password to view). It's recommend that practices and individuals using our jobs pages undertake their own due diligence, before entering into an agreement.

And finally…..

The Wessex LMCs team is here to support you - do not hesitate to contact one of our Directors via if we can help in any way.

Do take care and look after yourselves.

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Updated on Tuesday, 18 January 2022 4865 views