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Covid-19 - Face Mask Exemption Letters

Face Masks on Public Transport & in Shops

Practices are reporting increases in requests from patients for letters of exemption. The  government guidance  on exemptions suggests there is no requirement for evidence for exemption, therefore it should be sufficient for an individual to self-declare this. Practices are not required to provide letters of support for those who fall under the list of exemptions. Practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted. General practice should decline to provide such letters.

You may wish to use the template letter we have developed that covers both shops and public transport.

The government have also provided for patients to be able to print their own exemption cards and also have displayed on their mobile phone, if they so wish.


A number of bus companies have provided links on their websites for those who are exempt to download exemption passes and we have provided some links to bus operators across Wessex, below:

Blue Star

First Group

Salisbury Reds

Southern Vectis


Swindon Bus Company

Yellow Buses


Great Western Railway

South Western Railway


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Updated on Friday, 14 May 2021 13228 views