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Communicating with your Patients

To help support your practice in communicating with your patients, we have produced various images which you can print as posters, use on your website or circulate via your social media channels

You can also download numerous helpful resources from Primary Care Connect here

Latest Appointment Data 

Each month NHS Digital releases a number of statistics related to GP practice appointment data. The latest figures released relate to September 2021. The data for the Wessex area is as follows. Right click on each image to save a copy.

GP Campaign Fact Sheet

The BMA have produced a GP campaign factsheet (updated October '21) that can be used to rebut the misinformation being published in the media and to proactively include in social media posts, letters to the local press or MPs. The BMA have asked that you do all you can to help defend and support general practice at this critical time.  

Pressures in general practice. The BMA monitor data on GP workforce, working patterns and appointment numbers to help build a picture of the level of strain GP practices in England are under. Find the latest data here

General Practice continues to deliver more than ever. . .

Behind the hype and the media headlines, the BMA has published some statistics that may be of interest to you and your patients. We have summarised the headlines, below, and whilst they’re at a national level we know that the local picture is much the same. Download a copy here

Excluding Covid vaccinations, 28.7 million GP appointments were booked in England in September - up 19% since September 2018. Download a copy here  

Three Steps to Access General Practice

Digital First Primary Care have developed this simplified 'three steps access model' to help explain to patients and others how many general practices are now working and how we want to encourage them to work in the future. This means a move away from a 'first come, first served' access model and towards a model that gives patients flexibility in how they access care, prioritise care based on need, and gives different options in how care is them provided. Download a copy here

GP Surgeries Are Still Open

GP surgeries are still open and are working differently to how they did before the COVID-19 pandemic, due to a number of reasons. This poster explains why practices continue to work differently. 


What Primary Care actually does

The LMC feels this simple graphic representation of what Primary Care actually does might help start dispelling the myths out there. We need to keep pushing back against misinformation and let our patients know how hard we are working on their behalf. Please note, if you wish to use this graphic amongst your patients the originator, e-GP Learning, is happy for you to do so providing you do not edit or remove their watermark/ logo.

Patient Awareness of New & Existing Roles

Public Health England have produced resources for download and production to help raise awareness of new and existing roles in the general practice multi-disciplinary team. Find the range of recourses available hereThe leaflet explains the different team members available to help patients.

Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care.

Right click on the images to save a copy for your use.

Word Document Version of Images

Blank version for you to insert your own practice team photo

Staff Respect Materials

Recent external surveys suggest that abuse of GP practice staff from patients has risen​, and abuse and violence has been widely cited as a contributing factor to reduced morale amongst GP practice and other NHS staff. 

Materials are available for use in primary care settings to encourage patients to treat NHS staff with respect. Find and download these here

Abuse is not in a day’s work

The majority of people who need support from GP Practices do so in a respectful way that helps create a safe environment for all. Sadly, there are a very small number of people who can be abusive and aggressive to both staff and other patients. To help support your practice in a zero tolerance approach we have produced the below images. With thanks to Leeds CCG. #NotInADaysWork

Right click on the images to save a copy for your use. 

Word Document Version of Images


Travel Messages

Travel Vaccinations - message to patients PDF

Absent from UK  - Patient Information Leaflet PDF

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Updated on Wednesday, 1 December 2021 617 views