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Communicating with your Patients

To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a communication resource not featured on our website? Email us at to let us know.

Access to General Practice

See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice to patients

There are three ways to get in touch with us at this surgery   Getting in touch with us just got easier  

Template Patient letter - Access Routes

Three Steps Access Model Poster   Face to Face Appointment Poster   Contacting your GP Practice Poster
Working Differently Poster   Online vs Phone Triage Poster   Receptionist Triage Poster
Use the Right Service Poster   Help Us Help You Poster   Happy to Share Poster

Working Harder than Ever Poster   Hidden work of the GP Practice Poster*   Why is General Practice Under Pressure Poster
 Appointment Record Poster   Getting started with GP online services - Patient Guide   Giving another person access to your GP online services - Patient Guide
Register for a GP Surgery Online Poster        
*Wessex LMC version with thanks from e-GP Learning who created the concept.

Access to Secondary Care

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.

Hospital Referral Poster   Hospital Appointment Patient Poster   Mangae your Referral Online Poster

Access to 111 - Help us to help you

Just think 111 First - Poster   Just think 111 First - Poster    Just think 111 First - Poster

Appointment Data (inc DNAs)

Wessex appointment data from NHS Digital February 2023, for the month of January 2023

Click the posters to download the data for BaNES, Swindon & Wiltshire, Dorset and Hampshire & IOW.


Appointment DNAs

Editable Let us know if you need to cancel poster Editable 3 reasons not to miss your appointment poster Editable Missed appointment poster

Awareness of ARRS Roles / Extended Healthcare Team

Meet your GP practice Team   NHS General Practice Multidisciplinary Team   Can the Pharmacist help with your symptoms?
NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients, Clinical Pharmacist / First Contact PhysioThe extended Healthcare Team /  General Practice NursePhysician AssociateSocial Prescriber Link Worker

With thank to our colleagues on the IOW for producing and sharing these editable assets

Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS HAMPSHIRE, SOUTHAMPTON AND ISLE OF WIGHT CCG)

It Takes a Team Campaign Resources from Hants & IOW ICB

It Takes a Team Video Resources from Hants & IOW ICB

Awareness of General Practice Pressures

Hidden work of the GP Practice with thanks from e-gp Learning who created the concept.  

e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo.

  GP campaign factsheet (updated Oct '21)

The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media

Editable appointment numbers poster to download and enter your practice data.

Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images or use practice use. 

See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice 

Campaign #RebuildGeneralPractice

This campaign is funded by the British Medical Association and GPDF on behalf of the General Practice community. Visit Wessex LMCs dedicated campaign page for campaign assets

Campaign #NotInADaysWork 

The majority of people who need support from GP Practices do so in a respectful way that helps create a safe environment for all. Sadly, there are a very small number of people who can be abusive and aggressive to both staff and other patients. To help support your practice in a zero tolerance approach here are  downloadable graphics for your use. 

Recent external surveys suggest that abuse of GP practice staff from patients has risen, and abuse and violence has been widely cited as a contributing factor to reduced morale amongst GP  practices and other NHS staff. 

Materials are available for use in Primary Care settings to encourage patients to treat NHS staff with respect. Find and download these here



Campaign #WeArePrimaryCare

Phase 1: Abuse Means: The  first phase of the campaign  concentrates on stopping patient abuse towards staff working in Primary Care

Graphics, Animations, Videos

Phase 2: Info on the range of roles working in general practice, and how they can help patients make sure they get the right care at the right time

Graphics, Posters, Videos

Phase 3: Access to treatment, and common questions people ask about general practice. Resources include videos, digital graphics and posters

Graphics, Videos  

Covid-19 - Infection Control Messages

The UK Health Security Agency's infection prevention control (IPC) guidance remains in place for all staff and patients in GP practices and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe.

Face Covering Poster   Visting your GP Surgery Poster    

Covid Patient Access Pathway


Covid-19 - Vaccination Messages

Message to Patients

Adaptable poster with vaccine booking advice for Covid-19 & Flu

Engaging Uptake

Toolkits targeting groups that data has identified as being vaccine hesitant

Parents of 5-11 year olds

Download the Covid guidance to share with parents of 5-11 year olds

Is your Covid-19 vaccination record showing correctly? Available for poster & digital media 

Flu and COVID-19 vaccination programme Posters for 2022/23

Crisis Support 

Downloadable patient leaflet

General Practice Communications Toolkit

This toolkit has been designed to support Integrated Care Boards (ICBs), commissioners, and general practice providers to be able to share information with patients about the wider general practice team.

GP State of Emergency

  To help practice staff to manage the increasing workload, Londonwide LMCs has produced some emergency guidance to manage requests for unresourced work and identify and communicate to patients activities that aren’t covered by your core contract.

Medication Management

Makeover your Medicine Cabinet Poster   Prescription Medication Dispensing Poster   Most common illnesses dont need antibiotics Poster


Tell your patients about the NHS App, find the full range of resources to use here

A5 easy to read leaflet   A4 Foldable Leaflet   Printable Poster
Download the free NHS App        

Travel Messages

 Patient Information Leaflet Message to Patients Flyer    Travel Health Advice Leaflet


Further Resources:

Public Health England have a library of resources available in different languages for Primary Care to utilise. 

Hants & IOW CCG have a range of useful resources for download. 

Creating a highly usable and accessible GP website for patients

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Updated on Friday, 10 March 2023 4500 views