Communicating with your Patients
To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a communication resource not featured on our website? Email us at firstname.lastname@example.org to let us know.
Access to General Practice
See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice to patients
Access to Secondary Care
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
|Hospital Referral Poster||Hospital Appointment Patient Poster||Mangae your Referral Online Poster|
Access to 111 - Help us to help you
|Just think 111 First - Poster||Just think 111 First - Poster||Just think 111 First - Poster|
Appointment Data (inc DNAs)
Wessex appointment data from NHS Digital February 2023, for the month of January 2023
Click the posters to download the data for BaNES, Swindon & Wiltshire, Dorset and Hampshire & IOW.
|Editable Let us know if you need to cancel poster||Editable 3 reasons not to miss your appointment poster||Editable Missed appointment poster|
Awareness of ARRS Roles / Extended Healthcare Team
|Meet your GP practice Team||NHS General Practice Multidisciplinary Team||Can the Pharmacist help with your symptoms?|
|NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients, Clinical Pharmacist / First Contact Physio / The extended Healthcare Team / General Practice Nurse / Physician Associate / Social Prescriber Link Worker|
With thank to our colleagues on the IOW for producing and sharing these editable assets
Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS HAMPSHIRE, SOUTHAMPTON AND ISLE OF WIGHT CCG)
It Takes a Team Campaign Resources from Hants & IOW ICB
It Takes a Team Video Resources from Hants & IOW ICB
Awareness of General Practice Pressures
|Hidden work of the GP Practice with thanks from e-gp Learning who created the concept.||
e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo.
|GP campaign factsheet (updated Oct '21)|
The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media
|Editable appointment numbers poster to download and enter your practice data.|
Building Patient Relationships
Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images or use practice use.
See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice
|This campaign is funded by the British Medical Association and GPDF on behalf of the General Practice community. Visit Wessex LMCs dedicated campaign page for campaign assets|
|The majority of people who need support from GP Practices do so in a respectful way that helps create a safe environment for all. Sadly, there are a very small number of people who can be abusive and aggressive to both staff and other patients. To help support your practice in a zero tolerance approach here are downloadable graphics for your use.|
Recent external surveys suggest that abuse of GP practice staff from patients has risen, and abuse and violence has been widely cited as a contributing factor to reduced morale amongst GP practices and other NHS staff.
Materials are available for use in Primary Care settings to encourage patients to treat NHS staff with respect. Find and download these here
Phase 1: Abuse Means: The first phase of the campaign concentrates on stopping patient abuse towards staff working in Primary Care
Phase 2: Info on the range of roles working in general practice, and how they can help patients make sure they get the right care at the right time
Phase 3: Access to treatment, and common questions people ask about general practice. Resources include videos, digital graphics and posters
Covid-19 - Infection Control Messages
The UK Health Security Agency's infection prevention control (IPC) guidance remains in place for all staff and patients in GP practices and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe.
|Face Covering Poster||Visting your GP Surgery Poster|
Covid-19 - Vaccination Messages
Message to Patients
Adaptable poster with vaccine booking advice for Covid-19 & Flu
Toolkits targeting groups that data has identified as being vaccine hesitant
Parents of 5-11 year olds
Download the Covid guidance to share with parents of 5-11 year olds
Is your Covid-19 vaccination record showing correctly? Available for poster & digital media
Flu and COVID-19 vaccination programme Posters for 2022/23
General Practice Communications Toolkit
This toolkit has been designed to support Integrated Care Boards (ICBs), commissioners, and general practice providers to be able to share information with patients about the wider general practice team.
GP State of Emergency
|To help practice staff to manage the increasing workload, Londonwide LMCs has produced some emergency guidance to manage requests for unresourced work and identify and communicate to patients activities that aren’t covered by your core contract.|
|Makeover your Medicine Cabinet Poster||Prescription Medication Dispensing Poster||Most common illnesses dont need antibiotics Poster|
Tell your patients about the NHS App, find the full range of resources to use here.
|A5 easy to read leaflet||A4 Foldable Leaflet||Printable Poster|
|Download the free NHS App|
|Patient Information Leaflet||Message to Patients Flyer||Travel Health Advice Leaflet|
Public Health England have a library of resources available in different languages for Primary Care to utilise.
Hants & IOW CCG have a range of useful resources for download.
Creating a highly usable and accessible GP website for patients