Communicating with your Patients

To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a communication resource not featured on our website? Email us at office@wessexlmcs.org.uk to let us know.

See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice to patients

Access to General Practice

General Practice Access Routes Toolkit	General Practice Enhanced Access Toolkit	NHS General Pactice Team Toolkit

NHS Access - Tourist Materials	Use the Right Service Poster	Referring suitable patients to a community pharmacist

Patient Guides to Online Services	Register for a GP Surgery Online Poster	NHS App Downloaded Resources

Help Us Help You Poster	Happy to Share Poster	Appointment Record Poster

Why is General Practice Under Pressure Poster	Working Harder than Ever Poster	Hidden work of the GP Practice Poster*

*Wessex LMC version with thanks from e-GP Learning who created the concept.

Appointment Data and DNAs

	Wessex appointment data from NHS Digital May 2023, for the month of April 2023 Click the images to download the posters for Bath and North East Somerset, Swindon & Wiltshire, Dorset and Hampshire & IOW.

Editable Let us know if you need to cancel poster	Editable 3 reasons not to miss your appointment poster	Editable Missed appointment poster

Awareness of ARRS Roles / Extended Healthcare Team

NHS General Practice Multidisciplinary Team		Meet your GP Practice Team What type of appointment?		Can the Pharmacist help with your symptoms?

With thanks to our colleagues on the IOW for producing and sharing these editable assets highlighting the extended workforce

Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS Hampshire, Southampton & IOW ICB)

There are now many trained and committed staff besides GPs who work in general practice, all dedicated to helping make sure patients get the right care as quickly as possible #ItTakesATeam It Takes a Team Campaign Resources and Video Resources from Hants & IOW ICB

NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients, Clinical Pharmacist / First Contact Physio / The extended Healthcare Team / General Practice Nurse / Physician Associate / Social Prescriber Link Worker

Awareness of General Practice Pressures

Hidden work of the GP Practice with thanks from e-gp Learning who created the concept.		e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo.		GP campaign factsheet (updated Oct '21)

	Download the key messages film for use in your waiting rooms here. To have your practice logo added, please email joanna.welch@wessexlmcs.org.uk
	The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media
	Editable appointment numbers poster to download and enter your practice data.

Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images or use practice use.

See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice

The BMA doctor-patient relationship toolkit will help you:

Identify key factors to consider when facing common dilemmas
Learn good practice & ethical standards Understand
legal principles relating to the relationship

Covid-19 Vaccination

Guide to the spring '23 booster	Covid-19 Vaccination Toolkit	Covid Patient Access Pathway

Crisis Support

Downloadable patient leaflet

Medication Management & Prescriptions

Prescription Medication Dispensing Poster	Makeover your Medicine Cabinet Poster	Most common illnesses dont need antibiotics Poster

Ordering repeat prescriptions in the NHS App	Bank Holiday Prescription Ordering	Ease of Ordering Prescriptions Online