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Communicating with your Patients

To help support your practice in communicating with your patients, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels

Primary Care Connect Resources

Download numerous resources to help communicate with your patients

Public Health England Recourses

Download numerous resources to help communicate with your patients

The GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. Display posters through to the end of March to raise awareness about the GP patient survey. You can download these, free of charge and in a range of languages that are appropriate for your local population here

IPC Face Covering Resources for NHS Settings

The UK Health Security Agency's infection prevention control (IPC) guidance remains in place for all staff and patients in GP practices and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe. Posters are available to download here.

Covid-19 Boosters

To help communicate the key changes to your patients around what they can expect over the next 3 weeks in relation to how they access services, routine care & accessing a Covid Booster, we have developed this poster which you can adapt as needed. Download a copy here

Engaging Vaccination Uptake

Targeted engagement with communities where uptake is the lowest has proven to be an essential tool in tackling vaccine hesitancy. Most key messages about the vaccine should be consistent across all audiences. However, for specific groups tailored messaging which takes into consideration their concerns is important. NHS England and NHS Improvement has created communication toolkits specifically targeting groups that the data has identified as being vaccine hesitant.

GP Campaign Fact Sheet

The BMA have produced a GP campaign factsheet (updated Oct '21) that can be used to rebut the misinformation being published in the media and to proactively include in social media posts, letters to the local press or MPs. Pressures in general practice. The BMA monitor data on GP workforce, working patterns and appointment numbers to help build a picture of the level of strain GP practices in England are under. Find the latest data here

Three Steps to Access General Practice

Digital First Primary Care have developed this simplified 'three steps access model' to help explain to patients and others how many general practices are now working and how we want to encourage them to work in the future. This means a move away from a 'first come, first served' access model and towards a model that gives patients flexibility in how they access care, prioritise care based on need, and gives different options in how care is them provided. Download a copy here

GP Surgeries Are Still Open

GP surgeries are still open and are working differently to how they did before the COVID-19 pandemic, due to a number of reasons. This poster explains why practices continue to work differently. 

What Primary Care Actually Does

The LMC feels this simple graphic representation of what Primary Care actually does might help start dispelling the myths out there. We need to keep pushing back against misinformation and let our patients know how hard we are working on their behalf. Please note, if you wish to use this graphic amongst your patients the originator, e-GP Learning, is happy for you to do so providing you do not edit or remove their watermark/ logo.

Travel Messages

Absent from UK - Click here to download the patient information leaflet

Travel Vaccines - Click here to download the travel vaccinations message to patients

Patient Awareness of New & Existing Roles

Public Health England have produced resources for download and production to help raise awareness of new and existing roles in the general practice multi-disciplinary team.Find the range of recourses available here. The leaflet explains the different team members available to help patients.

Staff Respect Materials

Recent external surveys suggest that abuse of GP practice staff from patients has risen, and abuse and violence has been widely cited as a contributing factor to reduced morale amongst GP practice and other NHS staff. Materials are available for use in primary care settings to encourage patients to treat NHS staff with respect. Find and download these here


Abuse is not in a day’s work

The majority of people who need support from GP Practices do so in a respectful way that helps create a safe environment for all. Sadly, there are a very small number of people who can be abusive and aggressive to both staff and other patients. To help support your practice in a zero tolerance approach we have produced the below images. With thanks to Leeds CCG. #NotInADaysWork

Download the image for your use here


Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care.

Download the images for your use here

Blank version for you to insert your own practice team photo


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Updated on Thursday, 20 January 2022 1052 views