Communicating with your Patients
To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a communication resource not featured on our website? Email us at email@example.com to let us know.
See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice to patients
Access to General Practice
Appointment Data and DNAs
Wessex appointment data from NHS Digital May 2023, for the month of April 2023
Click the images to download the posters for Bath and North East Somerset, Swindon & Wiltshire, Dorset and Hampshire & IOW.
|Editable Let us know if you need to cancel poster||Editable 3 reasons not to miss your appointment poster||Editable Missed appointment poster|
Awareness of ARRS Roles / Extended Healthcare Team
|NHS General Practice Multidisciplinary Team||Meet your GP Practice Team What type of appointment?||Can the Pharmacist help with your symptoms?|
With thanks to our colleagues on the IOW for producing and sharing these editable assets highlighting the extended workforce
Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS Hampshire, Southampton & IOW ICB)
There are now many trained and committed staff besides GPs who work in general practice, all dedicated to helping make sure patients get the right care as quickly as possible #ItTakesATeam It Takes a Team Campaign Resources and Video Resources from Hants & IOW ICB
|NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients, Clinical Pharmacist / First Contact Physio / The extended Healthcare Team / General Practice Nurse / Physician Associate / Social Prescriber Link Worker|
Awareness of General Practice Pressures
|Hidden work of the GP Practice with thanks from e-gp Learning who created the concept.||
e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo.
|GP campaign factsheet (updated Oct '21)|
|Why can it sometimes be difficult to get an appointment?||What can patients do to help General Practice?|
|Download the key messages film for use in your waiting rooms here. To have your practice logo added, please email firstname.lastname@example.org|
The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media
|Editable appointment numbers poster to download and enter your practice data.|
Building Patient Relationships
Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images or use practice use.
See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice
The BMA doctor-patient relationship toolkit will help you:
Medication Management & Prescriptions
|Prescription Medication Dispensing Poster||Makeover your Medicine Cabinet Poster||Most common illnesses dont need antibiotics Poster|
|Bank Holiday Prescription Ordering||Ease of Ordering Prescriptions Online|
Secondary Care / Referrals
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment.
|Hospital Referral Poster||Hospital Appointment Patient Poster||Mangae your Referral Online Poster|
Self Care Forum fact sheets
The Self Care Forum fact sheets aim to help clinicians and service-users discuss issues around self care within the practice/pharmacy setting and especially how to handle the symptoms in the future. They provide patients with information on:
- Useful facts
- What people can expect to happen (the natural history)
- What people can do to help themselves – now and in the future
- When to seek medical help (the ‘red flags’)
- Where to find out more
The fact sheets are free to download from the Self Care Forum website and may be printed and distributed without further permission. If however, the content is altered permission would need to be sought (email email@example.com).
Staff Respect & Anti Abuse
|BMA Anti Abuse Poster||Zero Abuse Graphics|
|Patient Information Leaflet||Message to Patients Flyer||Travel Health Advice Leaflet|
Wessex Healthier Together
The Wessex Healthier Together website provides advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that achild is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
Public Health England have a library of resources available in different languages for Primary Care to utilise.
Hants & IOW ICB have a range of useful resources for download.