Communicating with your Patients
To help support your practice in communicating with your patients and avoid unnecessary patient contact with GPs, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels. Looking for a communication resource not featured on our website? Email us at office@wessexlmcs.org.uk to let us know.
See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice to patients
Access to General Practice
Appointment Data and DNAs
Wessex appointment data from NHS Digital May 2023, for the month of April 2023 Click the images to download the posters for Bath and North East Somerset, Swindon & Wiltshire, Dorset and Hampshire & IOW. |
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Editable Let us know if you need to cancel poster | Editable 3 reasons not to miss your appointment poster | Editable Missed appointment poster | ||
Awareness of ARRS Roles / Extended Healthcare Team
NHS General Practice Multidisciplinary Team | Meet your GP Practice Team What type of appointment? | Can the Pharmacist help with your symptoms? | ||
With thanks to our colleagues on the IOW for producing and sharing these editable assets highlighting the extended workforce Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS Hampshire, Southampton & IOW ICB) |
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There are now many trained and committed staff besides GPs who work in general practice, all dedicated to helping make sure patients get the right care as quickly as possible #ItTakesATeam It Takes a Team Campaign Resources and Video Resources from Hants & IOW ICB |
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Awareness of General Practice Pressures
Hidden work of the GP Practice with thanks from e-gp Learning who created the concept. |
e-GP Learning, is happy for you to use providing you do not edit or remove their watermark/ logo. |
GP campaign factsheet (updated Oct '21) | ||
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Download the key messages film for use in your waiting rooms here. To have your practice logo added, please email joanna.welch@wessexlmcs.org.uk | |
The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media |
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Editable appointment numbers poster to download and enter your practice data. |
Building Patient Relationships
Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images or use practice use. See Wessex LMCs Key Patient & Media Messages to help practices communicate the pressures of General practice |
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The BMA doctor-patient relationship toolkit will help you:
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Covid-19 Vaccination
Covid-19 Vaccination Toolkit | ||
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Crisis Support
Medication Management & Prescriptions
Secondary Care / Referrals
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment.
Hospital Referral Poster | Hospital Appointment Patient Poster | Mangae your Referral Online Poster | ||
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Staff Respect & Anti Abuse
BMA Anti Abuse Poster | Zero Abuse Graphics | |||
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Travel Messages
Patient Information Leaflet | Message to Patients Flyer | Travel Health Advice Leaflet | |
Further Resources
Public Health England have a library of resources available in different languages for Primary Care to utilise.
Hants & IOW ICB have a range of useful resources for download.
Creating a highly usable and accessible GP website for patients