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Communicating with your Patients

To help support your practice in communicating with your patients, we have linked to various resources which you can print as posters, use on your website or circulate via your social media channels.

Public Health England have a library of resources available in different languages for Primary Care to utilise. Hants & IOW CCG also have a range of useful resources for download. 

Access to General Practice

Three Steps Access Model Poster   Face to Face Appointment Poster
 
Working Differently Poster   Online vs Phone Triage Poster
 
Receptionist Triage Poster   Ways to get in touch Poster
 
Help us to help you Poster   Happy to Share Poster
 
Happy to Share Poster   The Hidden work of the GP Practice  
Appointment Record Poster   Medication Dispensing Poster
 
Getting started with GP online services - Patient Guide    Giving another person access to your GP online services - Patient Guide
 

​​​​​​​Access to Secondary Care

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.

Hospital Referral Poster     Hospital Appointment Poster
 

Access to 111 - Help us to help you

Just think 111 first Poster   Just think 111 first Leaflet
 

Building Patient Relationships

Establishing positive and trusting relationships with patients has long been recognised as an essential component of practice and is important for effective care. Wessex LMC have created a series of images for use practice use. Download the images

 

Campaign #RebuildGeneralPractice

General practice is in crisis. Patient safety is at risk. GPs from across England, Scotland, and Wales are raising the alarm. We must Rebuild General Practice. Please support the new campaign created with GPs for GPs. This campaign is funded by the British Medical Association and GPDF on behalf of the General Practice community. Follow #RebuildGP,  Twitter @RebuildGP,  Visit www.rebuildgp.co.uk/about-us  Visit Wessex LMCs dedicated campaign page for campaign assets

Campaign #NotInADaysWork 

The majority of people who need support from GP Practices do so in a respectful way that helps create a safe environment for all. Sadly, there are a very small number of people who can be abusive and aggressive to both staff and other patients. To help support your practice in a zero tolerance approach here are  downloadable graphics for your use. 

Recent external surveys suggest that abuse of GP practice staff from patients has risen, and abuse and violence has been widely cited as a contributing factor to reduced morale amongst GP  practices and other NHS staff. 

Materials are available for use in Primary Care settings to encourage patients to treat NHS staff with respect. Find and download these here

 

 

Campaign #WeArePrimaryCare

Phase 1: Abuse Means: The  first phase of the campaign  concentrates on stopping patient abuse towards staff working in Primary Care

Graphics, Animations, Videos

Phase 2: Info on the range of roles working in general practice, and how they can help patients make sure they get the right care at the right time

Graphics, Posters, Videos

Phase 3: Access to treatment, and common questions people ask about general practice. Resources include videos, digital graphics and posters

Graphics, Videos  

Covid-19 - Infection Control Messages

Face Covering Resources for NHS Settings 

The UK Health Security Agency's infection prevention control (IPC) guidance remains in place for all staff and patients in GP practices and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe.

Face Covering Poster   Visting your GP Surgery Poster    

Hands, Face, Space Posters 

   

Covid-19 - Vaccination Messages

Vaccination Boosters

Wessex LMCs have developed this poster which practices can adapt as needed.

Engaging Uptake

Toolkits targeting groups that data has identified as being vaccine hesitant

Parents of 5-11 year olds

Download the Covid guidance to share with parents of 5-11 year olds

Is your Covid-19 vaccination record showing correctly? Available for poster & digital media 

NHS App

Tell your patients about the NHS App, find the full range of resources to use here

A5 easy to read leaflet A4 Foldable Leaflet
Printable Poster Appointment Card

Patient Awareness of ARRS Roles / Extended Healthcare Team

 Your GP Practice remains open. Downloadable Inforgraphic
NHSE/I East of England team have produced a series of useful animations to introduce the extended healthcare team to the patients, Clinical Pharmacist / First Contact PhysioThe extended Healthcare Team /  General Practice NursePhysician AssociateSocial Prescriber Link Worker

With thank to our colleagues on the IOW for producing and sharing these editable assets

Jason McLean (The Bay Medical Practice) / Jo Bennett (St Helens Medical Centre) / Peter Arrow-Smith (Newport Health Centre) / Yasmin Wills (Newport Health Centre) / Chris Neale, / Josie Greenwood, Priya Mistry & Lorna Johnson (NHS HAMPSHIRE, SOUTHAMPTON AND ISLE OF WIGHT CCG)

NHS General Practice Multidisciplinary Team

Public Health England have produced resources for download and production to help raise awareness of new and existing roles in the general practice multi-disciplinary team.

Find the range of recourses available here

This leaflet explains the different team members available to help patients.

Patient Awareness of General Practice Pressures

The notion of a part time GP' is anything but. GIF to download for your waiting room screens or website / social media

Editable appointment numbers poster to download and enter your practice data.
The LMC feels this simple graphic representation of what Primary Care actually does might help start dispelling the myths out there. We need to keep pushing back against misinformation and let our patients know how hard we are working on their behalf. Please note, if you wish to use this graphic amongst your patients the originator, e-GP Learning, is happy for you to do so providing you do not edit or remove their watermark/ logo.
The BMA have produced a GP campaign factsheet (updated Oct '21) that can be used to rebut the misinformation being published in the media and to proactively include in social media posts, letters to the local press or MPs.The BMA monitor data on GP workforce, working patterns and appointment numbers to help build a picture of the level of strain GP practices in England are under. Find the latest data here

Thank you to your Patients

Your GP Practice thanks you for your support. Downloadable Infographic

Travel Messages

 Patient Information Leaflet Message to Patients

 

 

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Updated on Tuesday, 16 August 2022 1688 views