Saying No & Managing Unrealistic Patient Expectations

Education & Events

Saying No & Managing Unrealistic Patient Expectations

Event Summary

This webinar is for all clinicians who undertake patient consultations.

Friday, 8 March
13:00 - 14:00
Andy Eaton Zoom, Hampshire, United Kingdom

Main Contact

LEaD Team
02382122912
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Speaker & Trainer
ZOOM ONLINE EVENT This training will be run over Zoom from an account owned by the Trainer and NOT Wessex LMCs NB: This means we will need to provide the trainers with your email address and contact details - continuing with a booking on this basis will constitute your tacit agreement to this. To participate you will need to install Zoom on your device, ensure it has a microphone, speaker, and camera. Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating.

Log into Zoom12:45 session runs 13:00 to 14:00

To participate you will need a device capable of running Zoom, that also has a microphone and speaker, a camera is beneficial but not essential.

Introduction

This webinar is for all clinicians who undertake patient consultations.

Aims

Saying no to patients is something most clinicians wrestle with, and it can be even harder to set boundaries when patient expectations feel unrealistic. This webinar aims to help delegates manage these tricky situations.

Objectives

In this one hour workshop, we will share some models and techniques that can help us feel more confident to set appropriate boundaries and draw on our own experiences to help manage conflicts that may crop up while dealing with this challenging group of patients.

Delegates will receive access to post session resources to support this training.

Previous Delegate Feedback

"A really helpful supportive session that has made me reflect on the way I consult. thank you"

This event is not being recorded 

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Trainer

Dr Andy Eaton is a Somerset GP Educator with over 20 years experience (in and out of hours), who is heavily involved in multi professional remote consulting training working with various GP Education Trusts and OOH Providers in the South West.

Price List

Name

Description

Price (Inc VAT)

All GPs and members of staff working within GP practices in the Wessex LMCs’ catchment area

This option is for everyone working in a Practice in the Wessex LMC catchment area that does not fit into one of the other options on offer.

£25.00

Hampshire and Isle of Wight - AHPs & Nurses

We are delighted that NHS South East have agreed to fund this course for all AHPs & members of the Nursing Team working in Practices in Hampshire and the Isle of Wight. To access this funding you must be an AHP or member of the Nursing Team working in a Practice in Hampshire (excluding North East Hants) or the Isle of Wight.

£0.00

Non Members

This is the cost if you are not working in a Practice in the Wessex LMCs catchment area. £50.00

Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically you do NOT need to contact Wessex LMCs. 

Refunds

All delegate fees are non-refundable, however, if it has been agreed that a refund is possible, it will be subject to an administration charge of £5 for fees of £100 or less, or £10 for fees more than £100.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Director of Education & Training, Wessex LMCs) at least 48 hours before the start of the training on louise.greenwood@wessexlmcs.org.uk

Pharmaceutical Sponsorship

This event may be sponsored by pharmaceutical company/ies having the opportunity for promotional product presentation at the start of the meeting. No pharmaceutical companies have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and Practice will be shared with the Rep but not your email address

Further Dates

Saying No & Managing Unrealistic Patient Expectations
13 September
13:00 - 14:00
Andy Eaton Zoom
Event Information

Introduction

This webinar is for all clinicians who undertake patient consultations.