Remote Triage for AHPs & Nurse Practitioners

Education & Events

Remote Triage for AHPs & Nurse Practitioners

Event Summary

This course is aimed at all Advanced Practitioners, Allied Health Professionals, Nurse Practitioners and any other clinicians who triage patients.

Wednesday, 1 May
09:30 - 10:30
Zoom Online Event

Main Contact

Lead Team
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

Mr Ewan Armitage
Mr Ewan Armitage
Speaker & Trainer
This training will be run over Zoom. To participate you will need to install Zoom on your device, and ensure it is has a microphone, speaker, and camera. Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating.

Log into Zoom 09:15 session runs 09:30 to 10:30

To participate you will need a device capable of running Zoom, that also hasa camera, microphone and speaker.


This course is aimed at all Advanced Practitioners, Allied Health Professionals, Nurse Practitioners and any other clinicians who triage patients.


  • Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage
  • Improve confidence in telephone triage by developing a call structure
  • Develop an awareness of the communication and questioning skills require
  • Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the most appropriate outcome
  • Explore legal issues of telephone assessments including confidentiality, documentation and safety netting


  • The risks with remote triage
  • Historical context
  • Preparation of call:
    • Start
    • During
    • End/closure
  • Safeguarding
  • Inequalities
  • The outcomes of remote consultations, safety netting and documentation
  • Develop competence in telephone triage skills
  • Understand how to categorise the urgency of the patient’s concerns

Please note this session will NOT be recorded

Event Speakers & Trainers

Mr Ewan Armitage
Mr Ewan Armitage

Ewan is an Advanced Clinical Practitioner, based in primary care since 2016, and a paramedic by registration.  He has worked across a number of sectors in the health service including the emergency services, Accident and Emergency, community setting and latterly, primary care where he has worked with the GP Forward View team in the North West region and set up a peer support group for paramedics. 

Ewan holds a joint honours Degree in Education and European Studies, Master’s Degrees in Human Resource Management and Advanced Clinical Practice, a post graduate Diploma in Professional Education and has recently been awarded his Post Graduate Diploma in diabetes management.  He was also one of the first paramedics in the UK to be awarded non‑medical prescribing rights and is currently the first contact practitioner & advanced practitioner lead for primary care at the Cheshire & Merseyside training hub. 

Price List



Price (Inc VAT)

All GPs and members of staff working within GP practices in the Wessex LMCs’ catchment area

This option is for everyone working in a Practice in the Wessex LMC catchment area that does not fit into one of the other options on offer.


Hampshire and Isle of Wight Nurses & AHPs
We are delighted that NHS South East have agreed to fund this course for all AHPs & members of the Nursing Team working in Practices in Hampshire and the Isle of Wight. To access this funding you must be an Allied Healthcare Practitioner or member of the Nursing Team working in a Practice in Hampshire (excluding North East Hants) or the Isle of Wight.
BSW Staff - Clinical We are delighted that, thanks in part to the BSW (BaNES, Swindon & Wiltshire) Training Hub, and part the NHSE Investment in Continual Professional Development, certain eligible roles such as Nurses and Allied Health Professionals, working in Swindon and Wiltshire Practices, are able to attend this course fully funded. Please see the full list of Included and Excluded staff in the table below. You will not able to access this price if you are in a role 'Excluded from the Scheme' (see table below). £00.00

Non Members

This is the cost if you are not working in a Practice in the Wessex LMCs catchment area. £50.00

Which members of BSW staff are eligible?

Included in the Scheme

Excluded from the Scheme

Advanced Nurse Practitioner

Trainee Nurse

Nurse Specialist


Extended Role Nurse


Nursing Partner


Practice Nurse

Pharmacy Technician




Physician Associate




IAPT staff and trainee

Nurse Associate

Social Prescribing / Link Worker



Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically you do NOT need to contact Wessex LMCs. 


All delegate fees are non-refundable, however, if it has been agreed that a refund is possible, it will be subject to an administration charge of £5 for fees of £100 or less, or £10 for fees more than £100.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Director of Education & Training, Wessex LMCs) at least 48 hours before the start of the training on

Pharmaceutical Sponsorship

This event may be sponsored by pharmaceutical company/ies having the opportunity for promotional product presentation at the start of the meeting. No pharmaceutical companies have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and Practice will be shared with the Rep but not your email address


Further Dates

No Further Dates.