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Accessible Information Standard (AIS)

The Accessible Information Standard applies to all organisations that provide NHS or adult social care services, including practices.  It became a legal requirement from the 1st April 2016 under Section 250 of the Health & Social Care Act 2012 and providers must have fully comply by July 2016.

To comply with the standard practices must ensure patients and carers with a disability, impairment or sensory loss can:

To support practices to achieve this a free Lunch & Learn package has been produced in conjunction with West Hampshire CCG and can  be accessed by clicking here.

In connection to the Lunch & Learn package the following are resources that practices can use:

To help keep information up to date and to collect information from your existing patients the following are some suggestions of forms which could be updated to include a question around communication needs and to transfer into large print:

You could also ask patients on your website, newsletters, waiting room, patient information leaflet etc to let you know if they have any communication needs.

NHS England have issued guidance on the Accessible Information Standard which the Lunch & Learn package provides an overview.

Helpful Resources

Communicating with people with learning disabilities

Focus on the Accessible Information Standard for GP practices in England BMA document

For guidance on interpreting and translation services, click here:

You can print off lots of leaflets from this website in easy read format:

You can print off leaflets about cancer in easy read format here:

The GMC have information on different forms of communication here:


“The Accessible Information Standard – Introduction to Implementation” module went ‘live’ on 1st April and is available from the e-learning for health website at


New Accessible Information Standard Online Forum

The Patient Information Forum (PIF), supported by NHS England, launched an online group to support organisations with following the Accessible Information Standard. The group is free to join, and is for anyone involved in implementing the Accessible Information Standard, or producing and providing accessible health and care information.

The new group will be an online space where users can connect with each other and:

You can join the PIF accessible information group here (at 

Plans for post-implementation review 

During January to March 2017, there was a review of the Standard. The review looked at:

Feedback from the review has been used to inform revised versions of the specification and implementation guidance, to be publised in Summer 2017. However, there will be no substansative changes.

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Updated on 21 August 2017 3624 views