Saying No & Managing Unrealistic Patient Expectations – A course for all clinicians

Education & Events

Saying No & Managing Unrealistic Patient Expectations - A course for all clinicians

Event Summary

This session is for all clinicians who undertake patient consultations.

Wednesday, 18 November 2026
12:30 - 13:45
Andy Eaton Zoom, Hampshire, United Kingdom

Main Contact

Lead Team
02380 253874
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Speaker/Trainer
ZOOM ONLINE EVENT This training will be run over Zoom from an account owned by the Trainer and NOT Wessex LMCs. To participate you will need to install Zoom on your device, ensure it has a microphone, speaker, and camera. Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating.

Log into Zoom 12:15 session runs 12:30 to 13:30

Introduction

This session is for all clinicians who undertake patient consultations.

Aims

Saying no to patients is something most clinicians wrestle with - after all, we were trained to be helpful and try to solve problems and saying can feel wrong. But sometimes patient expectations are unrealistic and we need to help them to set appropriate boundaries. Furthermore, increasingly, with longer and longer waits across every aspect of the health system, sometimes their expectations are reasonable, but we simply cannot deliver what they are hoping for - and if we try to "rescue" these situations their expectations of what we can deliver will increase further and it can be even harder to set boundaries, which can contribute to the very real risk of clinician burnout. This webinar aims to help delegates to manage these tricky situations.

Objectives

In this thought provoking and interactive workshop, we will share some models and techniques that can help us all to feel more confident in setting appropriate boundaries with patients and draw on our own experiences to help manage conflicts that may crop up while dealing with this challenging group of patients. Delegates will receive access to post session resources to support this training.

Previous Delegate Feedback

"A really helpful supportive session that has made me reflect on the way I consult. thank you"

This event is not being recorded

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Trainer

Dr Andy Eaton is a Somerset GP Educator with over 20 years experience (in and out of hours), who is heavily involved in multi professional remote consulting training working with various GP Education Trusts and OOH Providers in the South West.

Price List 

Name

Description

Price (Inc VAT)

All GPs and members of staff working within GP practices in Wessex LMCs’ catchment area

This option is for everyone working in a GP practice in Wessex LMC's catchment area, that does not fit into one of the other options on offer.

£32.00

Hampshire and Isle of Wight Nurses & AHPs Thanks to the HIOW Primary Care Training Hub and to NHSE Investment in Continual Professional Development, certain eligible roles such as Nurses and Allied Health Professionals can attend fully funded £00.00
BaNES, Swindon and Wiltshire Clinicians (excluding GPs & HCAs) Thanks to the BSW Primary Care Training Hub and to the NHSE Investment in Continual Professional Development, some clinical roles can attend fully funded. These may include Nurses, Allied Health Professionals and HCAs. £00.00

Non Members

This is the cost if you are not working in a practice in the Wessex LMCs' catchment area. £64.00

Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically via email, you do NOT need to contact Wessex LMCs. 

Refunds

All delegate fees are non-refundable, however, if it has been agreed that a refund is possible, it will be subject to an administration charge of £5 for delegate fees of £100 or less, or £10 for delegate fees more than £100.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Wessex LMCs Director of Education & Training) at least 48 hours before the start of the training at louise.greenwood@wessexlmcs.org.uk

Sponsorship

This event may be sponsored so companies have the opportunity to promote their product(s) at the start of the meeting. No sponsors have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and practice will be shared with the sponsor representative, but not your email address.

Further Dates