The Art of Saying No – Managing Patient Expectations & Setting Boundaries for GPs & AHPs

Education & Events

The Art of Saying No - Managing Patient Expectations & Setting Boundaries for GPs & AHPs

Event Summary

How do you say no to a patient without feeling like you've let them down?

Wednesday, 1 December 2027
12:30 - 13:45
Andy Eaton Zoom, Hampshire, United Kingdom

Main Contact

Lead Team
02380 253874
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Speaker/Trainer
ZOOM ONLINE EVENT This training will be run over Zoom from an account owned by the Trainer and NOT Wessex LMCs. To participate you will need to install Zoom on your device, ensure it has a microphone, speaker, and camera. Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating.

Log into Zoom 12:15 session runs 12:30 to 13:45

Introduction

How do you say no to a patient without feeling like you've let them down?

As clinicians, we're trained to help, solve problems and find solutions. But sometimes patient expectations can't be met — whether they're unrealistic or simply beyond what the current healthcare system can deliver.

Trying to “rescue” these situations can leave clinicians feeling frustrated, overwhelmed and increasingly at risk of burnout.

Aims

This interactive and thought provoking workshop aims to give you practical models, techniques and language to help you set boundaries, manage expectations and navigate difficult conversations with confidence.

Content

During the workshop we will explore how to:

  • Say no confidently and compassionately
  • Manage expectations when you can't deliver what a patient wants
  • Set clear boundaries while maintaining rapport
  • Handle challenging conversations and reduce conflict
  • Protect your own time, energy and professional wellbeing

Previous Delegate Feedback

"A really helpful supportive session that has made me reflect on the way I consult. thank you"

This event is not being recorded

Event Speakers & Trainers

Dr Andy Eaton
Dr Andy Eaton
Trainer

Dr Andy Eaton is a Somerset GP Educator with over 20 years experience (in and out of hours), who is heavily involved in multi professional remote consulting training working with various GP Education Trusts and OOH Providers in the South West.

Price List 

Name

Description

Price (Inc VAT)

All GPs and members of staff working within GP practices in Wessex LMCs’ catchment area

This option is for everyone working in a GP practice in Wessex LMC's catchment area, that does not fit into one of the other options on offer.

£37.00

Non Members

This is the cost if you are not working in a practice in the Wessex LMCs' catchment area. £74.00

Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically via email, you do NOT need to contact Wessex LMCs. 

Cancellations

Please note cancellations two weeks prior to the event will not be refundable, however you are very welcome to substitute another delegate to attend the course to prevent your practice missing out on the training. Any admissible cancellations will incur an administration fee of £15 if the event fee is £100 or over and £10 if the event fee is £99 or under.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Wessex LMCs Director of Education & Training) at least 48 hours before the start of the training at louise.greenwood@wessexlmcs.org.uk

Sponsorship

This event may be sponsored so companies have the opportunity to promote their product(s) at the start of the meeting. No sponsors have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and practice will be shared with the sponsor representative, but not your email address.

Further Dates