Education & Events
Compassionate, Inclusive and Trauma-Informed Communication
Event Summary
This virtual course supports non-clinical staff in general practice to communicate more confidently and compassionately with patients whose behaviour or responses may feel challenging or difficult to understand.
Main Contact
Event Speakers & Trainers
Log into Zoom 09:15 session runs 09:30 to 16:00
Introduction
This virtual course supports non-clinical staff in general practice to communicate more confidently and compassionately with patients whose behaviour or responses may feel challenging or difficult to understand.
Aims & Objectives
By the end of the course, participants will be able to:
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Describe Adverse Childhood Experiences (ACEs) and explain how trauma influences patients’ beliefs, reactions, communication and health choices, contributing to health inequalities.
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Recognise how neurodivergence shapes human interaction and patient responses and adjust their communication approach to meet diverse needs without judgement.
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Apply trauma-informed principles (such as safety, trust and empowerment) in everyday patient conversations to reduce distress and build rapport.
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Use empathy and compassion consistently as practical communication skills with all patients, regardless of their behaviour or circumstances.
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Reflect on challenging interactions through a trauma-aware lens, identifying small changes in their approach that create more inclusive and supportive encounters.
Content
This course explores how people’s communication is shaped by their life experiences, needs and context, including neurodivergence, trauma and social inequality, and works from the starting point that most people are doing the best they can in the circumstances they are in.
Drawing on trauma-informed principles and contemporary thinking about trauma and adversity – including Adverse Childhood Experiences (ACEs) – participants consider how unseen experiences and deep-seated wounds can influence how people see the world, make choices and interact with services, including decisions that contribute to health inequalities.
The course emphasises empathy and compassion as practical skills rather than abstract ideals, enabling staff to build rapport, reduce escalation and create more inclusive, safe and respectful interactions with all patients.
This event is not being recorded
Event Speakers & Trainers
Price List
|
Name |
Description |
Price (Inc VAT) |
|
All GPs and members of staff working within GP practices in Wessex LMCs’ catchment area |
This option is for everyone working in a GP practice in Wessex LMC's catchment area, that does not fit into one of the other options on offer. |
£255.00 |
|
BaNES, Swindon and Wiltshire Clinicians (excluding GPs) |
Thanks to the BSW Primary Care Training Hub and to the NHSE Investment in Continual Professional Development, some clinical roles can attend fully funded. These may include Nurses, Allied Health Professionals and HCAs. |
£0.00 |
|
Non Members |
This is the cost if you are not working in a practice in the Wessex LMCs' catchment area. | £510.00 |
Waiting List
Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically via email, you do NOT need to contact Wessex LMCs.
Cancellations
Please note cancellations two weeks prior to the event will not be refundable, however you are very welcome to substitute another delegate to attend the course to prevent your practice missing out on the training. Any admissible cancellations will incur an administration fee of £15 if the event fee is £100 or over and £10 if the event fee is £99 or under.
Attendance Details
In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Wessex LMCs Director of Education & Training) at least 48 hours before the start of the training at louise.greenwood@wessexlmcs.org.uk
Sponsorship
This event may be sponsored so companies have the opportunity to promote their product(s) at the start of the meeting. No sponsors have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and practice will be shared with the sponsor representative, but not your email address.
