New GP Receptionist Training – 2 Half Days

Education & Events

New GP Receptionist Training - 2 Half Days

Event Summary

This course is designed for new and developing reception and administrative staff working in GP practices and primary care teams.

Thursday, 19 November 2026 - Thursday, 26 November
09:30 - 12:30
Zoom Online Event

Main Contact

Lead Team
02380 253874
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

 Paul Edwards
Paul Edwards
Speaker/Trainer
This training will be run over Zoom. To participate you will need to install Zoom on your device, and ensure it is has a microphone, speaker, and camera. Please Note: Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating, and if you are removed from the session for this reason, you will NOT be reimbursed.

Log into Zoom 09:15 session runs 09:30 to 12:30

This is a multi-day (non-consecutive) event.

  • Day 1 - Thursday 19th November 09:30 - 12:30 
  • Day 2 - Thursday 26th November 09:30 - 12:30

Please ensure you are able to attend both the above dates before booking.

Introduction

This course is designed for new and developing reception and administrative staff working in GP practices and primary care teams.

It will help delegates understand the role of GP reception, how general practice works, and how reception teams support safe, effective and compassionate patient care.

The programme introduces the structure of the local NHS including ICBs, PCNs and how local practices fit within those structures.

Suitable for staff who are new to general practice or who would benefit from a structured introduction to primary care, including:

  • New GP Receptionists
  • Reception Staff
  • Care Navigators
  • Patient Coordinators
  • Practice Administrators
  • Medical Secretaries
  • Workflow Administrators
  • Care Coordinators
  • GP Assistants
  • Staff moving into primary care from other sectors

The programme is suitable for GP practices, Primary Care Networks (PCNs), and primary care organisations.

Aims

The aim of this course is to help reception and administrative staff develop confidence in working safely and effectively within GP practices.

Content

  • Understand the role and responsibilities of GP reception teams
  • Develop awareness of how the NHS and general practice services are structured.
  • Recognise the roles of GPs, nurses, healthcare assistants and wider primary care staff.
  • Understand common disease areas encountered in general practice.
  • Apply confidentiality, GDPR and information governance principles in practice.
  • Use safe patient identification processes when speaking with patients, relatives and carers.
  • Understand appropriate approaches to giving results and sharing information.
  • Recognise red flags and situations requiring escalation in line with practice protocols.
  • Develop simple communication skills for telephone and front-desk interactions.
  • Create an initial understanding of medical terminology
  • Build confidence in supporting patients professionally and compassionately.

This event is not being recorded

Event Speakers & Trainers

 Paul Edwards
Paul Edwards
Trainer and Business Owner

Paul established Striding Edge as a primary care training company in 1998 and has developed a company with a reputation for making a difference, focusing on engaging training techniques in course delivery.

Paul is passionate about adding value in his work with others. His training style is interactive and light-hearted, with a focus on delivering content through high quality group conversations and plenty of fun. Learning is at its most effective when participants work it out for themselves, and Paul’s skill is in guiding conversations to enable self-learning and awareness to occur.

Price List 

Name

Description

Price (Inc VAT)

All GPs and members of staff working within GP practices in Wessex LMCs’ catchment area

This option is for everyone working in a GP practice in Wessex LMC's catchment area, that does not fit into one of the other options on offer.

£195.00

Non Members

This is the cost if you are not working in a practice in the Wessex LMCs' catchment area. £390.00

Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically via email, you do NOT need to contact Wessex LMCs. 

Refunds

All delegate fees are non-refundable, however, if it has been agreed that a refund is possible, it will be subject to an administration charge of £5 for delegate fees of £100 or less, or £10 for delegate fees more than £100.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Wessex LMCs Director of Education & Training) at least 48 hours before the start of the training at louise.greenwood@wessexlmcs.org.uk

Sponsorship

This event may be sponsored so companies have the opportunity to promote their product(s) at the start of the meeting. No sponsors have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and practice will be shared with the sponsor representative, but not your email address.

Further Dates