Communication That Works: From Self-Awareness to Difficult Conversations – 2 Days

This event is currently full. However you can register now and you will be added to the waiting list. You will be notified via email if space becomes available.

Education & Events

This event is currently full. However you can register now and you will be added to the waiting list. You will be notified via email if space becomes available.

Communication That Works: From Self-Awareness to Difficult Conversations - 2 Days

Event Summary

Unlock the power of self-awareness and confident communication in this interactive and practical workshop.

Monday, 16 November 2026 - Monday, 23 November
13:00 - 16:00
Zoom Online Event

Main Contact

Lead Team
02380 253874
This training course is accessible for wheelchair users.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

Event Speakers & Trainers

Mr Kevin Chard
Mr Kevin Chard
Speaker/Trainer
This training will be run over Zoom. To participate you will need to install Zoom on your device, and ensure it is has a microphone, speaker, and camera. Please Note: Please Note: Some trainers will no longer allow you to stay on the call if you do not have your camera operating, and if you are removed from the session for this reason, you will NOT be reimbursed.

Log into Zoom 12:45 session runs 13:00 to 16:00

This is a multi-day (non-consecutive) event.

  • Day 1 - Monday 16 November 2026
  • Day 2 - Monday 23 November 2026 

Please ensure you are able to attend both the above dates before booking.

Introduction

With places limited to just 12 participants, the small-group format creates the opportunity for meaningful discussion, confidential sharing and transformative learning. You'll leave with practical insights and techniques that can be applied immediately to strengthen relationships, enhance collaboration and improve the quality of conversations across your organisation.

This two-part course is ideal for senior leaders and will be a safe space to learn together. You will experience some really productive, transformative, confidential learning that you can apply with immediate effect with all the people you work with. 

The first half of this two part course explores Insights Discovery, a globally recognised personality profiling framework inspired by the work of Carl Jung. Rather than categorising people as right or wrong, Insights Discovery helps individuals gain a deeper understanding of their own preferences, strengths, and communication styles through a simple and memorable colour energy model.

By understanding what drives both themselves and others, participants learn how to build stronger relationships, communicate more effectively, and collaborate successfully across teams, functions, and virtual environments.

Aims

What You'll Gain from Insights Discovery:

  • A deeper understanding of your own communication preferences and working style
  • Greater awareness of how others prefer to communicate and engage
  • Practical strategies for adapting your approach to strengthen collaboration
  • A shared language that helps teams navigate challenges, differences, and conflict more effectively

Key Outcomes

By the end of the workshop, participants will:

  • Have a practical toolkit for navigating difficult conversations
  • Feel more confident and comfortable handling challenging situations
  • Be better equipped to communicate with impact while maintaining positive relationships
  • Know how to adapt their approach to achieve more productive and successful outcomes

Content

  • Understanding what makes conversations difficult
  • Developing a confident and assertive communication style
  • Structuring and delivering challenging messages effectively
  • Managing emotion, aggression, and complaints constructively
  • Moving conversations towards positive outcomes and solutions

This event is not being recorded

Event Speakers & Trainers

Mr Kevin Chard
Mr Kevin Chard
Trainer

Kevin Chard is a learning and development professional with experience ranging from the production of development programmes / frameworks through to delivery as a facilitator / trainer / coach. Now working on a freelance basis, Kevin has been a part of our development programme since 2016.

Price List

Name

Description

Price (Inc VAT)

All GPs and members of staff working within GP practices in Wessex LMCs’ catchment area

This option is for everyone working in a GP practice in Wessex LMC's catchment area, that does not fit into one of the other options on offer.

£415.00

Hampshire and Isle of Wight Nurses & AHPs Thanks to the HIOW Primary Care Training Hub and to NHSE Investment in Continual Professional Development, certain eligible roles such as Nurses and Allied Health Professionals can attend fully funded £00.00
BaNES, Swindon and Wiltshire Clinicians (excluding GPs) Thanks to the BSW Primary Care Training Hub and to the NHSE Investment in Continual Professional Development, some clinical roles can attend fully funded. These may include Nurses, Allied Health Professionals and HCAs. £00.00

Non Members

This is the cost if you are not working in a practice in the Wessex LMCs' catchment area. £830.00

Waiting List

Please be advised there are spaces available on this course unless it states otherwise. If a course is full you will be given the option to book on the waiting list. If you are on the waiting list and a place becomes available, you will be notified automatically via email, you do NOT need to contact Wessex LMCs. 

Refunds

All delegate fees are non-refundable, however, if it has been agreed that a refund is possible, it will be subject to an administration charge of £5 for delegate fees of £100 or less, or £10 for delegate fees more than £100.

Attendance Details

In certain circumstances, we will share details of attendance or non-attendance with the person who booked and/or funded this course for the delegate. If you have any objection to your attendance status being shared, please can you contact Louise Greenwood (Wessex LMCs Director of Education & Training) at least 48 hours before the start of the training at louise.greenwood@wessexlmcs.org.uk

Sponsorship

This event may be sponsored so companies have the opportunity to promote their product(s) at the start of the meeting. No sponsors have been involved in the selection of speakers, agenda items, or any other matters relating to this training. Your name and practice will be shared with the sponsor representative, but not your email address.

Further Dates